Front Desk Agent

Blue Sky Hospitality Solutions; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Wyndham Garden Pittsburgh Airport recherche un agent de réception amical et orienté vers le service client. Dans ce rôle, vous serez responsable de l'accueil des invités, de l'enregistrement, de la gestion des demandes des clients et de la promotion du programme de fidélité. Rejoignez une équipe dynamique qui valorise votre contribution et favorise un environnement de travail positif.

Benefits

Environnement d'équipe dynamique

Opportunités de croissance professionnelle

Rémunération et avantages compétitifs

Qualifications

• Aptitude à travailler dans un environnement dynamique avec plusieurs tâches.
• Maîtrise de l'anglais, à l'oral et à l'écrit, est essentielle.
• Passion pour le service à la clientèle et bonne attitude.

Responsibilities

• Accueillir chaleureusement les clients et vérifier leurs réservations.
• Gérer les paiements des clients et tenir un journal d'activité.
• Promouvoir le programme de fidélisation des clients.

Skills

Service à la clientèle

Compétences organisationnelles

Compétences en communication

Résolution de problèmes

Multitâche

Education

Diplôme de secondaire

Tools

Équipement de bureau

Job description

Join Our Team as a Front Desk Agent at Wyndham Garden Pittsburgh Airport!

Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we’re looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you’ll be responsible for providing exceptional service and ensuring a positive experience from check-in to check-out.

What We Offer:

• A supportive and dynamic team environment
• Opportunities for professional growth and development
• Competitive pay and benefits

Your Role: As a Front Desk Agent, you will:

• Warmly greet and welcome guests upon arrival, making them feel at home.
• Efficiently register guests into our system, confirming reservations and payment details.
• Promote our Guest Loyalty Program, ensuring members receive their benefits and recognition.
• Handle guest payments and maintain an accurate house bank.
• Respond to inquiries and requests with a positive attitude, including late check-outs, room changes, and billing questions.
• Keep an organized activity log for proper follow-up and guest satisfaction.
• Manage safety deposit box access and assist with mail and information requests.
• Book reservations and provide local attraction insights to enhance our guests' stay.

What You Bring:

• A friendly, easygoing demeanor and a passion for customer service.
• Familiarity with office equipment (fax, printer, etc.) and basic bookkeeping.
• Proficiency in English (oral and written) and strong communication skills.
• Good organizational skills and the ability to multitask in a fast-paced environment.
• Problem-solving abilities and a proactive approach to guest needs.
• A high school diploma: additional qualifications are a plus.

Join Us! If you’re looking to be part of a team that values your contribution and promotes a positive work culture, we’d love to hear from you! Apply today and start your journey with Wyndham Garden Pittsburgh Airport.