Front Desk Agent

HEI Hotels & Resorts; Coral Gables (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

401(k) with matching

Paid time off

Pet insurance

Hotel discounts

Job summary

HEI Hotels & Resorts is hiring for a Front Desk/Guest Service role at Hotel Colonnade in Coral Gables, FL. You will assist guests from arrival to departure, acknowledge local attractions, and support brand programs. The position emphasizes hospitality, accuracy in registrations, and strong communication with guests and team members.

The role requires standing, data entry, and excellent guest service. HEI offers comprehensive benefits and opportunities within a diverse, inclusive workplace.

Qualifications

• Hotel experience preferred.
• Ability to perform moderate mathematical calculations with a calculator.
• Strong customer service attitude and diplomacy.
• Able to stand, move, and input data at front desk.
• Proficient with a moderately complex computer system.
• Able to recognize and respond to emergencies.
• Develops effective working relationships with guests and colleagues.
• Clear verbal and written communication skills.
• Adapts communication style for different audiences.

Responsibilities

• Greet guests warmly and provide accurate information on hours and local attractions.
• Register guests, assign rooms based on needs, issue keys and folders.
• Process payments, balance cash and post charges to accounts.
• Answer calls promptly and relay messages to guests.
• Close accounts at checkout and handle guest satisfaction improvements.
• Investigate and resolve guest issues, including price conflicts.
• Remain calm during busy periods and emergencies with prudent judgment.
• Adhere to attendance rules and regular work schedule.
• Perform other duties as assigned.

Skills

Hotel experience

Calculator skills

Customer service

Mobility

Data entry

Emergency awareness

Interpersonal skills

Verbal and written communication

Adapt communication style

Job description

life insurance, vision insurance, 401(k)

United States, Florida, Coral Gables

Oct 22, 2026

About Us

Generations of guests and locals alike have made memories amongst these columns - Hotel Colonnade is a familiar place to many. A vivacious and welcoming gateway to day-to-day life on Miracle Mile, Hotel Colonnade is the cultural fabric connecting visitors to the warm Latin-infused spirit of town, and locals to each other. It belongs to the people of Coral Gables - a beloved venue for life's most poignant moments, big and small. You can be part of a passionate team that has fun, works hard and loves one another. Join the HEI family where you receive the benefits of the HEI Love culture and are valued. HEI love culture is dedicated to celebrating our associates by offering the most competitive compensation, benefits and time off programs.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $18.50 - $19.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. *Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.

• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. *Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.

• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.

• Ability to access and accurately input information using a moderately complex computer system.

• Ability to observe and detect signs of emergency situations.

• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Effective verbal and written communication skills.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.