Front Desk Agent

Island Hospitality Management; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking an upbeat Front Desk Agent to manage front desk operations. This role requires outstanding communication skills and professionalism to ensure guests receive exceptional service. Responsibilities include checking in/out guests, processing payments, and preparing reports. The company offers a formal training program and comprehensive benefits, supporting career growth and employee development. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Benefits

Healthcare

Retirement Plans

Paid Time Off

Employee Discounts

Qualifications

• Highly motivated team player with strong initiative.
• Effective in anticipating, preventing, and solving workplace problems.
• Ability to work well under stress while providing excellent service.

Responsibilities

• Check-in and check-out hotel guests efficiently.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.

Skills

Communication Skills

Problem-Solving

Customer Service

Teamwork

Stress Management

Job description

Join to apply for the Front Desk Agent role at Island Hospitality Management.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and be able to work in a fast-paced environment.

This position may require flexible scheduling availability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to guests and vendors
• Prepare all necessary reports during each shift for management

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues
• Ability to work well under stress
• Approachable and available for guests, providing excellent service

The physical demands include standing, sitting, or walking for extended periods. Work hours vary based on guest occupancy, season, staffing, and other factors.

Training & Benefits

Island Hospitality offers a formalized training program and a comprehensive benefits package including healthcare, retirement plans, paid time off, employee discounts, and more. We support career growth and employee development.

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization where required by law.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality