Front Desk Agent

Renaissance Indianapolis North; Carmel (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A renowned hospitality property in Carmel, Indiana, is seeking a Front Desk Agent to deliver exceptional guest service. The ideal candidate should possess outstanding guest service skills and the ability to engage with a diverse clientele. Responsibilities include checking guests in, resolving issues, and providing local information. Compensation is $16.00 per hour, with added bonuses and incentives.

Benefits

Sign on bonuses

Quarterly incentive plan

Monthly attendance bonuses

Qualifications

• Engaging personality to create memorable first impressions.
• Ability to provide exceptional customer service.

Responsibilities

• Help guests discover their experience.
• Check guests in, ensuring all needs are met.
• Resolve problems and ensure guest satisfaction.

Skills

Outstanding guest service skills

Job description

Overview

Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $16.00/hour.

Please apply directly online at careers-phg.icims.com/jobs

1st and 2nd shift positions available - Both require weekend availability on both Saturdays and Sundays

Typical shifts are 7am to 3pm or 3pm to 11pm, with some mid shifts available.

About

We are looking for a highly motivated, guest service oriented individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and "WOW" guests through recovery when things aren't quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Qualifications

Outstanding guest service skills.

Compensation

The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.