Front Desk Agent

crestline-external; Avon (CO); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

401k Savings Plan with Company Match

Volunteer Opportunities

Travel Discounts

Job summary

Crestline Hotels & Resorts in Avon, Colorado is looking for dedicated Front Desk Agents for both full-time and part-time positions. The role includes assisting guests with check-in and check-out, managing guest concerns, and maintaining overall guest satisfaction.

Applicants should have a high school diploma or GED and at least one year of experience in a similar role. Benefits such as a 401k savings plan with company match and travel discounts are provided.

Qualifications

• Must have excellent guest relations and active listening skills.
• One year of experience in a hotel or customer service.
• Basic computer skills required for reservation systems.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Resolve guest complaints to ensure satisfaction.
• Maintain knowledge of hotel services, rates, and group activities.

Skills

Guest relations

Complaint resolution

Basic computer skills

Education

High School Graduate or GED

One year previous experience in the hotel

Job description

Season Front Desk Agents needed. Full-time and Part-time. $23/hr.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager - Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: 401k Savings Plan with Company Match, Volunteer Opportunities, Travel Discounts, and more! Benefits may vary depending on location.