Front Desk Agent

Starwood Hotels & Resorts Worldwide, Inc.; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

1 Hotel Austin is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide information on local attractions. You will resolve guest concerns, input requests in HotSOS, and collaborate with team leaders to ensure smooth operations and outstanding service.

The role demands multitasking, a professional demeanor, and a passion for hospitality in a fast-paced environment. A flexible schedule including holidays and weekends is required to support a 24-hour operation.

Qualifications

• Must be organized with strong multitasking abilities.
• Excellent guest service skills and professional communication.
• Ability to read and follow safety rules and procedures.
• Strong problem solving and quick decision-making in guest-related scenarios.

Responsibilities

• Manage guest check-ins and check-outs efficiently to enhance experience.
• Answer inquiries and provide information on hotel and local attractions.
• Input guest concerns and work orders in HotSOS and coordinate with team.
• Maintain professional appearance and uphold hotel policies and standards.

Skills

Multitasking

Guest service

Effective communication

Professional demeanor

Problem solving

Teamwork

Technology literacy

Flexible schedule

Tools

HotSOS

Job description

## Front Desk AgentApply: 1 Hotel Austin: Full time: Posted Today: JR106313Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!MAIN DUTIES:The Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at our establishment, serving as the first point of contact. This position is responsible for managing guest check-ins and check-outs, ensuring a smooth and efficient process that enhances the overall guest experience. The Front Desk Agent will also handle inquiries, provide information about the hotel and local attractions, and resolve any issues that may arise during a guest's stay.GENERAL DUTIES:* Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.* Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation.* Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach.* Attend pre-shift meetings to learn shift details, including property and guest expectations.* Attend and participate in all required meetings.* Follow all cash handling procedures.* Adhere to no solicitation of gratuities policy.* Input real-time work orders via HotSOS and any guest concerns during interaction. Convey with clarity in HotSOS any and all guest opportunities.* Perform any other reasonable duties as requested by the leadership team.* Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.* Establish and maintain open, positive, collaborative, and professional internal and external relationships. Develop lasting relationships with guests and to secure repeat business. Foster and promote a cooperative working environment, maximizing efficiency and delivering the ultimate guest experience.* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.* Ensure compliance with hotel policies, procedures, and standards with self and colleagues.* Ensure uniform and personal appearance are clean and professional.* Maintain confidentiality of proprietary information.* Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.QUALIFICATIONS & SKILLS:* Are organized and proficient at multitasking* Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.* Ability to read and understand documents such as safety rules, operating and maintenance instructions and procedure manuals.* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.* Ability to learn and work with technology including devices such as computers, iPods and iPads.* Excellent guest service skills.* Ability to follow directions and work in a team environment.* Ability to remain flexible and adaptable.* Must possess a high quality, detailed and service work ethic.* Ability to work in a fast-paced environment.* Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.* While performing the duties of this job, the team member is regularly required to stand; use hands/fingers; to handle, or feel objects, reach with hands and arms, talk, hear, taste & smell. The team member is frequently required to walk, kneel, or crouch and must possess the ability to stand for long periods (more than 8 hours).* Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotelThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now