Front Desk Agent

Pacific Hospitality Group; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality group in Austin seeks a dedicated individual for front office operations. The role focuses on enhancing guest experiences through effective service and operational support, including registration and resolving concerns. Ideal candidates should have hospitality experience and a positive demeanor to create a welcoming atmosphere for all guests.

Qualifications

• Experience in hospitality or front office operations is beneficial.
• Willingness to provide excellent service.
• Ability to resolve guest concerns professionally.

Responsibilities

• Handles guest registration, check-in, and check-out procedures.
• Assists guests with inquiries about hotel amenities and local attractions.
• Seeks opportunities to maximize revenue through guest satisfaction.

Skills

Customer Service

Positive Attitude

Hospitality Experience

Job description

What You Will Accomplish

Provides a warm and welcoming experience for all guests and visitors. Handles all aspects of guest registration, check-in, and check-out procedures. Offers assistance and information about the hotel, amenities, and local attractions. Resolves guest concerns and provides professional service to ensure high guest satisfaction and confidence. Enters information into the computer system, collects funds, and runs necessary reports. Seeks opportunities to maximize revenue.

What You Will Bring

You will bring your experience, skills, and knowledge in the hotel industry. Your positive attitude and willingness to go above and beyond to provide excellent service to guests.

Great if you have experience working in the hospitality industry and at the front office operations.

We are an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by law. This policy applies to all employment terms and conditions, including recruiting, hiring, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.