Front Desk Agent

The Element Asheville Downtown; Asheville (NC); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Employee discount at Marriott properties

Free parking

Employee assistance program

Life insurance

Job summary

A vibrant hotel in Asheville seeks a Front Desk team member to provide exceptional guest service. The role involves managing financial transactions and ensuring a smooth hotel operation, ideal for self-motivated and detail-oriented individuals. Candidates should possess strong customer service skills and an outgoing personality. The hotel offers competitive pay and various benefits, fostering a supportive workplace culture dedicated to employee development. This is an excellent opportunity for individuals who thrive in a dynamic hospitality environment.

Qualifications

• Must possess friendly demeanor and outgoing nature.
• Experience in customer service is essential.
• Basic computer skills are required.
• Attention to detail and good organizational skills are critical.
• Ability to handle cash and perform basic math.

Responsibilities

• Deliver exceptional guest service during shifts.
• Ensure accurate financial transactions.
• Contribute to the smooth operation of the hotel.

Skills

Friendly and outgoing

Demonstrated customer service skills

Basic knowledge of computer software and programs

Strong attention to detail and organizational skills

Basic math skills

Job description

Element Asheville Downtown is now considering applications to join our outstanding team at the hotel Front Desk on the first and second shifts. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you!

Benefits

• Health insurance - with employer contribution.
• Vision insurance
• Paid time off
• Employee discount at Marriott properties worldwide
• Free parking - easy access from I-240
• Employee assistance program
• Life insurance - including a $15,000 basic life policy FREE to you
• Vision insurance

Starting Compensation

$17 / hour

Culture

At the Element Asheville Downtown, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported.

Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company.

Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville.

The Role

As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction. This role requires individuals who are self‑motivated, organized, and detail‑oriented. If you're someone who thrives on providing top‑notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you!

Qualifications

• Friendly and outgoing
• Demonstrated customer service skills
• Basic knowledge of computer software and programs
• Strong attention to detail and organizational skills
• Basic math skills, cash‑handling skills, and attention to detail

If you feel this Front Desk position aligns with your strengths, apply now!

The Element is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. The Element participates in E-Verify to confirm the employment eligibility of all new hires.