Front Desk Agent

Angel Fire Resort; Angel Fire (NM); On-site; USD 23,000 - 29,000; Full time

Job summary

Angel Fire Resort is hiring a Front Desk Agent to welcome guests at the Lodge, check them in, and provide information about the resort.

The role pays a base rate starting at $17/hr, with full-time, year-round employment. The typical shifts are 7am-3pm or 3pm-11pm, and weekend/holiday coverage is required.

Qualifications

• Front desk experience is an advantage but not essential.
• Customer service experience is required.
• Excellent computer skills and quick learner.

Responsibilities

• Greet guests and check them in to their rooms.
• Provide information about the resort and local area.
• Assist guests throughout their stay and handle requests.
• Transmits and receives telephone messages and manages inquiries.
• Keep records of room availability and guest accounts.
• Process payments and issue receipts for services.
• Make and confirm reservations as needed.
• Coordinate with housekeeping and maintenance to assist guest needs.
• Attend to other duties as assigned.

Skills

Front Desk experience

Customer service experience

Computer skills

Tools

Computer skills

Job description

Angel Fire Resort is seeking friendly, welcoming, guest service minded individuals to work the front desk at the Lodge. The Front Desk Agent is typically the first point of contact for guests, so agents should strive to provide positive first impressions. This position will be responsible for greeting and checking in guests, providing any information needed about the resort, and assisting the guests throughout their stay. The successful candidate will have excellent computer skills, will be a quick learner, and will perform well in a busy work environment.

Base Pay: Starts at $17/hr

Location: Angel Fire Resort Lodge

Employee Type: Hourly, Non-Exempt

Job Category: Full Time Year Round

A typical shift: 7am-3pm or 3pm-11pm. This position requires scheduling flexibility--and the ability to work weekends, holidays and other peak times as required by demands of the business.

Required Certs or Licenses: No

Qualifications: Front Desk experience is an advantage but not essential. Customer service experience is required.

Min Age: 18 years old

Attendance: Regular, predictable, punctual, and in-person attendance is essential

Estimated start date: Now hiring

Employee Housing: https://www.angelfireresort.com/work-for-us/employee-housing/

Employee Benefits: https://www.angelfireresort.com/work-for-us/employee-benefits/

Essential Duties and Responsibilities include the following:

• Greet guests as they arrive to the hotel and register them to their rooms.
• Instructs guests on where to park and how to get to hotel rooms
• Issues room keys and any other lodging necessities.
• Transmits and receives telephone messages.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, resort activities, entertainment, and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes changes for guests.
• Makes and confirms reservations.
• Communicates with housekeeping and building maintenance to facilitate customer needs.
• Other associated tasks and duties as assigned

(other Duties May Be Assigned)

About Angel Fire Resort

Angel Fire Resort is a top year-round mountain resort destination in New Mexico. The resort is situated at over 8,600′ elevation in the Southern Rocky Mountains, 30 minutes east of Taos and has views of Wheeler Peak, the highest point in New Mexico. Employees come from all over the world for our winter and summer seasons, which makes for a unique and diverse team to work with. Angel Fire strives to offer the best value and choice for family outdoor recreation activities to its members, guests and visitors–including skiing, snowboarding, tubing, sledding, golf, mountain biking, golf, disc golf, zip lines, tennis, fishing, hiking, premium RV sites, dining and more.