Front Desk Agent

MedStar Health; Altamonte Springs (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel management company is seeking a Front Desk Agent to provide exceptional guest service in Altamonte Springs. Responsibilities include managing the check-in process, handling guest inquiries, and maximizing occupancy. This role requires strong communication skills and a professional demeanor, with preference for candidates with prior hospitality experience. Join a dynamic team and help enhance guest satisfaction at the Residence Inn.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to maintain confidentiality and professional appearance.
• Demonstrated initiative in problem-solving.

Responsibilities

• Provide attentive and courteous service during guest check-in and checkout.
• Answer guest inquiries regarding services and local attractions.
• Handle cash and credit policies efficiently.

Skills

Customer service

Effective communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

Tools

Front Desk computer systems

Job description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Front Desk Agent

Requisition ID
2025-67100
Category
Front Office Operations

Job Location

US-FL-Altamonte Springs

Property

Residence Inn Altamonte Springs


Compensation Type

Hourly

Highgate Hotels

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and restricted dates.
• Obtain necessary information when taking room reservations and follow rate-quoting scenarios.
• Be familiar with hospitality terminology and emergency procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Use proper communication etiquette with staff.
• Operate all relevant Front Desk computer systems.
• Perform shift duties timely and accurately, including reports and paperwork.
• Maintain a clean and organized work area.
• Assist guests with safe deposit boxes and promote guest programs.

Qualifications

• College coursework in related field helpful; High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer skills required; customer service experience preferred.
• Effective communication and interpersonal skills essential.
• Ability to multitask, prioritize, and maintain confidentiality.
• Maintain professional appearance and adhere to hotel standards.
• Demonstrate initiative and problem-solving skills.

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