Front Desk Agent

Sage Hospitality Group; Alexandria (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

The Alexandrian in Alexandria, VA, seeks a Front Desk/Guest Services associate to greet guests, handle check-ins and check-outs, and provide accurate information about rates and hotel services.

Ideal candidates are fluent in English, organized, and capable of handling cash with care while maintaining a courteous demeanor throughout shifts at this historic hotel.

Qualifications

• High school diploma or equivalent required.
• Fluent in English, both written and spoken.
• Experience with cash handling and cashier systems preferred.
• Ability to communicate tactfully in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and complete check-in procedures for arriving guests daily.
• Process check-outs, close guest accounts, and prepare rooms for next guests.
• Handle cash transactions and maintain accurate hotel records per policy.
• Answer inquiries and take reservations, explaining rates and services.
• Maintain customer relations with timely, knowledgeable responses in person and on phone.
• Operate PBX to route calls, wake-up calls, and paging as needed.
• Ensure accurate charges at checkout and provide excellent guest service.
• Maintain a friendly, cheerful demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Detail oriented

Multitasking

Education

High School diploma or equivalent

Tools

Cash register systems

Job description

Why us?

Standing on Old Town’s historic street, The Alexandrian Old Town Alexandria, Autograph Collection is a distinctive landmark with its stately red-brick façade and signature Southern hospitality. Steps from the Potomac River waterfront, our hotel is surrounded by boutiques, restaurants, and colonial landmarks, just minutes from Washington, D.C. Discover modern comforts including a 24-hour fitness centerand a tranquil courtyard—perfect for a glass of wine. Dine at King & Rye, where seasonal Southern cuisine celebrates locally sourced ingredients. After exploring, unwind in your pet-friendly room or suite, blending heritage charm with modern flair.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

• Must be fluent in oral and written English.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.

• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

• Mobility - must be able to reach all areas of hotel to assist clients.

• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

ID: 2026-33814

Position Type: Regular Full-Time

Property : The Alexandrian

Outlet: Not Applicable

Category: Front Desk & Guest Services

Max: USD $19.00/Hr.

Tipped Position: No

Address : 480 King St

City : Alexandria

State : Virginia

EOE Protected Veterans/Disability