Front Desk Administrator

Witt/Kieffer; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Administrator to be the welcoming face of the organization. This role is crucial in providing exceptional customer service to visitors and managing facility-related issues. You will greet guests, respond to inquiries, and assist with customer orders, ensuring a seamless experience for all. If you have a friendly demeanor and a passion for customer service, this is an exciting opportunity to join a dynamic team dedicated to connecting communities through high-speed internet. Your contributions will directly impact customer satisfaction and operational efficiency in a growing company.

Qualifications

• Strong customer service skills and a welcoming demeanor are essential.
• Ability to manage facility-related issues and communicate effectively.

Responsibilities

• Provide best-in-class customer service to guests at the front desk.
• Manage facility-related requests and assist with customer orders.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Associate Degree

Tools

Email

Chat Support Tools

Job description

About the Organization

Greenlight Networks is an ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas. Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category: Customer Experience

Full-Time/Part-Time: Contingent

Location: Rochester

Description:

Greenlight Networks is actively recruiting for a Front Desk Administrator to provide best-in-class customer service to our customers and guests who visit our headquarters in Rochester, NY. This critical position will act as the face to our customers and other incoming visitors, ensuring our incoming guests to our offices are greeted professionally and connected to the correct Greenlight employee. This position also serves as the first line of defense in managing any facility-related issues, including fielding requests, reaching out to the property manager or appropriate vendor, and communicating as appropriate once a solution has been identified.

Essential Functions:

• Provide customer support in person, with a friendly and welcoming demeanor.
• Respond to chat and email inquiries from employees or vendors requiring assistance.
• Alert employees when guests have arrived and ensure a smooth experience.
• Manage facility-related issues such as cleaning requests, maintenance issues, and ordering of supplies.
• Assist the Service Delivery team with the inbox of customer responses, including communicating with customers to keep them apprised of the status of orders.
• Review new customer orders for accuracy, proactively identifying any errors and taking corrective action.
• Handle the return and pick-up of customers' ONT (and WIFI) devices.
• Assist walk-in customers with placing their orders or facilitating sourcing more appropriate customer support personnel.
• Sort and distribute incoming mail, packages, and other correspondence.
• Mail out customer-requested door hanger requests.

EOE Statement: Greenlight Networks is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status, or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.