Front Desk Administrative Assistant

Roach Family Wellness PLLC; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare wellness center in New York is seeking a Front Desk Administrative Assistant to manage front-of-house operations. The ideal candidate will have at least 3 years of experience in a medical office setting, exceptional communication skills, and proficiency in EHR systems. The role involves patient engagement, scheduling, and financial transactions, offering a competitive salary and benefits including 401(k) and paid time off.

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Qualifications

• Minimum of 3 years of continuous administrative or front desk experience, preferably in a medical setting.
• Must be able to work within operating hours.

Responsibilities

• Manage all front-of-house operations for a seamless patient experience.
• Warmly greet all patients and manage check-in/check-out.
• Efficiently manage calls and schedule patient appointments.
• Handle new patient registration and financial transactions.
• Maintain a clean and organized reception area.

Skills

Exceptional Communication

Organizational Mastery

Technical Proficiency

Financial Acumen

Problem-Solving

Team Player

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Scheduling software

Microsoft Office Suite

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources

Roach Spine and Disc Center is a premier wellness center dedicated to cultivating a path to complete health for our community. Our mission is to empower patients to achieve optimum levels of health through the best natural, drug-free, and non-invasive methods, including advanced spinal decompression, laser therapy, and custom orthotics. We pride ourselves on creating a caring, family-focused environment where every patient feels heard and supported on their journey to wellness.

Role

We are seeking a highly experienced, dedicated, and empathetic Front Desk Administrative Assistant to be the welcoming face and organizational backbone of our practice.

Requirements

• Experience: Minimum of 3 years of continuous administrative or front desk experience, preferably within a medical, chiropractic, or health/wellness office.
• Education: High school diploma or equivalent required.
• Availability: Must be able to work within our operating hours (typically Monday-Thursday 8 am-12 pm & 2 pm-6 pm, and Friday 8 am-12 pm).

Key Responsibilities

• The ideal candidate will manage all front-of-house operations, ensuring a seamless and positive experience for all patients, including walk-ins and same-day care appointments.
• Patient Engagement: Warmly greet all patients and visitors, manage check-in/check-out procedures, and act as the primary liaison between the doctor, staff, and patients.
• Scheduling & Coordination: Efficiently manage a high volume of calls, schedule new and existing patient appointments, and handle scheduling conflicts, including managing the daily flow of same-day and walk-in patients.
• Administrative Processing: Accurately handle new patient registration, including providing and processing forms (cash patient, auto accident, etc.).
• Financial & Billing: Collect patient payments (co-pays, self-pay, Affirm payments), process daily transactions, and accurately manage insurance verification and claims related to standard health, Vehicle Insurance, and Worker's Comp.
• Office Management: Maintain a clean, organized, and professional reception area, manage office supplies, and prepare treatment rooms as needed.

Qualifications & Skills for Success

• Exceptional Communication: Outstanding verbal and written communication skills with the ability to convey warmth, empathy, and professionalism, reflecting our commitment to patient-centric care.
• Organizational Mastery: Superior organizational skills, acute attention to detail, and the proven ability to multitask effectively in a fast-paced environment.
• Technical Proficiency: Demonstrated proficiency with electronic health record (EHR) systems, scheduling software, and standard office applications (Microsoft Office Suite).
• Financial Acumen: Solid understanding of medical insurance procedures, including verification, copays, deductibles, and experience handling financial transactions and posting payments.
• Problem-Solving: Proactive and resourceful approach to resolving patient concerns or scheduling issues with minimal supervision.
• Team Player: A positive attitude and willingness to support the entire team in fostering a collaborative, healthy, and high-performance workplace.