Front Desk (3rd Shift)

Resthaven; Holland (MI); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

No Mandatory Overtime

NOMI Health Insurance Network

Free On-Site Clinic

Tuition Reimbursement

Career Growth & Advancement

Meaningful Work

Job summary

Resthaven in Michigan is seeking a friendly receptionist to greet residents and visitors, answer phones, route inquiries, and support daily office operations on the 3rd shift (12:30am–8:30am).

The role requires high school diploma or GED, strong communication, multitasking, and computer skills (Word, Excel, email). You'll work in a care-focused, agency-free team with tuition reimbursement and on-site clinic benefits.

Qualifications

• High school diploma or GED required.
• Excellent communication and phone etiquette.
• Experience in reception or front desk preferred, especially with elderly.
• Ability to multitask and stay organized.

Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Assist in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas.
• Display a cheerful, customer-focused demeanor with staff, residents, customers, and vendors.

Skills

Multi-tasking

Professional phone skills

Effective communication

Computer literacy

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Email

Job description

At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

• $15 - $16.50
• Pay is based on experience and applicable licensure

Employment Type & Schedule

• Full-Time
• 3rd Shift | 12:30am-8:30am

Why Join Resthaven?

• No Mandatory Overtime (No Mandation)
• Agency-Free Care Teams
• NOMI Health Insurance Network – $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
• Free On-Site Clinic – Convenient access to healthcare
• Tuition Reimbursement – Eligible after just 6 months of employment
• Supportive, Mission-Driven Culture – Be part of a team centered around purpose, compassion, and community
• Career Growth & Advancement – Opportunities to learn, develop, and grow within the organization
• Meaningful Work Every Day – Build relationships and make a lasting difference in the lives of residents
• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Assists in coordinating the emergency response system.
• Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping.
• Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
• Make referrals to the Administrator regarding resident concerns and behavior issues.
• Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gather and input data for facility communication system, maintenance requests and inquiry database.
• Scan and upload documents into resident clinical chart.
• Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
• Assumes all other position related responsibilities as assigned, and campus needs evolve.

Knowledge, Skills & Abilities

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Education, Training, Experience

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.
• Participates in learning and development opportunities.
• Attends all required training and departmental meetings.