Front Desk

Arch Amenities Group; Tampa (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Arch Amenities Group at The Epicurean Hotel welcomes a Front Desk Associate to greet guests, handle inquiries, and assist members with Spa Evangeline experiences.

The role involves processing payments, maintaining a warm, professional demeanor, and upholding Arch Amenities Group standards while ensuring safety and cleanliness. Night, weekend, and holiday availability is required.

Qualifications

• High School diploma but college degree preferred.
• Previous experience handling money.
• Excellent communication, customer service skills, and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Energetic, enthusiastic and motivational.
• Strong team player.
• Proficient in appropriate computer skills and office equipment.
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays.
• Availability to stand for long periods of time.

Responsibilities

• Greet guests and members; answer inquiries and provide information about services.
• Process transactions and handle money accurately.
• Maintain cleanliness and ensure safety of the facility.
• Communicate effectively with staff and guests; update logs as needed.
• Offer reservations or directions and assist with program enrollments.
• Adhere to Arch Amenities Group policies and standards.

Skills

Customer service

Communication skills

Professional demeanor

Team player

Education

High school diploma

Tools

POS/booking systems

Job description

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. This position will be located at The Epicurean Hotel at the prestigious Spa Evangeline. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.

Responsibilities

• Ensures the \"Arch Amenities Group Experience\" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.


• Adheres to policies of the facility and Arch Amenities Group.


• Reports any incident or accident to the Facility Manager.


• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.


• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.


• Maintains a monthly inventory of supplies and or products, when applicable.


• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.


• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.


• Greets each and every guest with a smile and direct eye contact.


• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.


• Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.


• Keeps area clear of clutter and personal effects.


• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.


• Informs facility manager of any member, guest, or facility issues.


• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.


• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.


• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.


• Additional duties as assigned.

Qualifications

• High School diploma but college degree preferred.


• Previous experience handling money


• Excellent communication, customer service skills, and work ethic


• Efficient, well organized, and able to handle a variety of duties simultaneously


• Professional manner, discretion, and appearance


• Excellent verbal and written skills


• Energetic, enthusiastic and motivational


• Strong team player


• Proficient in appropriate computer skills and office equipment


• Ability to lift 25 lbs.


• Availability to work nights, weekends and holidays


• Availability to stand for long periods of time


• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk


• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.