Front Desk

Paws Care LLC; Royersford (Montgomery County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading dog daycare provider is seeking a Front Desk Coordinator to be the welcoming point for all customers. Responsibilities include managing customer interactions, scheduling services, and ensuring the front desk is organized. Ideal candidates should love dogs and possess strong customer service skills, along with experience in front desk operations. This role offers a flexible schedule and opportunities for advancement.

Benefits

Employee discounts

Flexible schedule

Opportunity for advancement

Education in basic dog obedience and training

Dynamic team culture

Career progression based on performance

Qualifications

• Must love dogs.
• Ability to work in a fun, fast-paced environment.
• Previous customer service and front desk experience.

Responsibilities

• Greet customers and manage check-ins/check-outs.
• Maintain organized front desk and ambiance.
• Answer customer inquiries with a smile.
• Manage scheduling and transactions.

Skills

Customer service skills

Detail-oriented

Ability to work flexible hours

Experience with computer systems

Sales skills

Tools

Microsoft Office Products

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Dogtopia, the industry leader in dog daycare, boarding, and spa services, is seeking an energetic, organized, business-minded individual to be the first point of contact as Front Desk Coordinator. This person should love dogs, be detail-oriented, and have a welcoming smile to greet all two and four-legged customers.

What we offer:

• Education in basic dog obedience and training
• Fun, Dynamic team culture
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling
• Opportunity to learn key skills related to customer service, teamwork, or even sales

Key Responsibilities

• Consistent and timely attendance
• Adherence to clean uniform policy
• Completion of all required training
• Maintain an organized Front Desk and Reception Area, as well as general ambiance of entire daycare
• Greet everyone that visits or calls Dogtopia, and answer all questions with a smile
• Be knowledgeable on all services and pricing
• Create and maintain digital customer files daily
• Ability to sell services
• Manage all transactions
• Manage all scheduling and paperwork associated with daily Meet & Greets
• Scheduling all daycare, boarding, and spa services
• Manage all customer check-in/check-out (daycare, boarding, spa)
• Follow extensive Dogtopia daily and weekly protocols to maintain clean and safe environment
• Be trained and available to occasionally help with dog-focused duties as needed elsewhere in the daycare

Key Qualifications

• Must love dogs
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast-paced environment
• Strong customer-service skills, along with customer tolerance
• Ability and comfort-level to manage all phone calls, online inquiries, and customer questions
• Must be detail-oriented
• Must have worked multiple computer systems, and Microsoft Office Products
• Must be comfortable selling Dogtopia’s services as appropriate
• Previous Customer Services Experience
• Previous Front Desk, Reception Experience

As the Front Desk Coordinator, you are responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Dogtopia is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.