Front Desk

GOEBEL FIXTURE COMPANY; Roebuck (SC); On-site; USD 19,000 - 21,000; Full time

Job summary

Fairfield by Marriott Inn & Suites Spartanburg Downtown is seeking a full-time Guest Services Team Member for the front desk. You will be the first point of contact for guests, ensuring a welcoming and smooth check-in/check-out experience while delivering exceptional hospitality.

Join a fast-paced team in a premier Spartanburg hotel. The role involves handling guest requests, inquiries, and payments with integrity and care, contributing to memorable stays for guests visiting the area.

Qualifications

• Hospitality or guest services experience preferred.
• Friendly, professional, and customer-focused with strong communication.

Responsibilities

• Greet guests with warmth and professionalism.
• Process check-ins and check-outs efficiently and accurately.
• Assist with reservations, room requests, and guest questions.

Skills

Front Desk

Customer Service

Job description

• Location PO Box 189,Roebuck, SC, 29376,United States
• Base Pay $14.00 - $15.00 / Hour
• Job Category Front Desk, Customer Service
• Industry Hospitality , Hotel , Marriott
• Employee Type Non Exempt FT
• Required Degree NONE
• Manage Others No

• Name Rita Vaughn
• Email [e-mail]

Description

Fairfield by Marriott Inn & Suites Spartanburg Downtown

150 E St John St, Spartanburg, SC 29306

Be the Face of Our Hotel!

Do you enjoy helping people, creating great first impressions, and making guests feel welcome?Fairfield by Marriott Inn & Suites Spartanburg Downtown is NOW HIRING a Full-Time Guest Services Team/Front Desk Memberto join our hospitality team!

As a Guest Services Team Member, you’ll be one of the first people our guests meet and an important part of their overall hotel experience. From a warm welcome at check-in to a smooth and friendly departure,you’ll help make every guest feel valued, comfortable, and taken care of.

If you’re friendly, professional, dependable, and enjoy working with people in a fast-paced environment,we’d love to meet you!

What You'll Do

• Welcome Our Guests:Greet every guest with a warm, friendly, and professional attitude.
• Create a Great Arrival:Process check-ins and check-outs efficiently and accurately while providing a welcoming experience.
• Assist With Reservations:Help guests with reservations, room requests, questions, and special needs.
• Deliver Exceptional Service:Provide helpful information about hotel amenities, services, and local attractions.
• Stay Connected:Answer phone calls, emails, and other guest communications promptly and courteously.
• Solve Problems:Listen to guest concerns and requests, resolve issues whenever possible, and involve management when needed.
• Handle Transactions:Accurately process payments, credit card transactions, cash, and room keys while following security procedures.
• Keep It Organized:Maintain a clean, professional, and welcoming front desk and lobby area.
• Work as One Team:Communicate and coordinate with housekeeping, maintenance, food and beverage, and other hotel departments.
• Protect Our Guests:Follow hotel safety, security, privacy, and brand standards at all times.
• Create Memorable Experiences:Go the extra mile to make guests feel welcome and appreciated.

What We're Looking For

We’re looking for someone who bringsenergy, professionalism, and a genuine desire to help people.

The ideal candidate is:

• Friendly, approachable, and customer-focused
• Dependable and professional
• Comfortable working in a fast-paced environment
• Organized and detail-oriented
• Able to multitask and prioritize guest needs
• Comfortable handling payments and confidential guest information
• A positive team player who enjoys working with others
• Flexible and available to work weekends and holidays as needed

Why Join Our Team?

At Fairfield by Marriott Inn & Suites Spartanburg Downtown,you have the opportunity to make a difference every day. Whether you're welcoming a first-time visitor, helping a family with a special request, or solving a guest's concern, your attitude and service can turn an ordinary hotel stay into a memorable experience.

If you enjoy meeting people, solving problems, and being part of a team that takes pride in hospitality,this could be the opportunity for you!

Requirements

The physical requirements of this position support our Guest Services/Front Desk Team Members in performing their responsibilities effectively while providing exceptional service and maintaining a safe and comfortable work environment.

• Ability to stand, walk, and move throughout the hotel for extended periods while assisting guests and completing daily responsibilities.
• Ability to use computers, telephones, office equipment, key systems, and other front desk tools with accuracy and efficiency.
• Ability to lift, carry, push, or move items weighing up to25 poundsas needed.
• Sufficient visual ability to read documents, review guest information, process transactions, and work comfortably with computer screens.
• Ability to communicate clearly and effectively with guests, coworkers, and management both in person and by telephone.
• Ability to remain focused, professional, and composed while working in a busy environment and handling multiple guest needs or challenging situations.
• Ability to maintain the stamina and energy needed to perform front desk duties throughout the scheduled shift.
• Ability to respond promptly to guest needs and move efficiently throughout the hotel when assistance is required.

We value team members who take pride in their work, enjoy helping people, and are committed to creating a welcoming and positive experience for every guest.