Front Desk

Dove House Advocacy Services; Port Townsend (WA); In loco; USD 25.000 - 33.000; Part-time

Vantaggi offerti da questo lavoro

Paid sick leave

Paid vacation

14 paid holidays

Descrizione del lavoro

Dove House Advocacy Services in Port Townsend, WA seeks a part-time receptionist to support program services by greeting visitors, handling calls, and performing clerical tasks that sustain client services, information and referral, and office operations.

Will collaborate with the Program Manager and Executive Director and may provide advocacy to victims of domestic violence, sexual assault, and general crime.

Competenze

• Ability to work as a team member.
• Proficient professional telephone skills.
• Good communication and organizational skills.
• Proficient computer skills (Microsoft Office Suite).
• Complete 30 hours basic training and ongoing trainings as required by state contracts.
• Knowledge of dynamics regarding domestic violence, sexual assault, and general crime.
• Understands crisis counseling for victims/survivors of domestic violence/sexual assault and general crime.
• Knowledge of community resources including legal, medical, and social services.

Mansioni

• Receives telephone calls and visitors, assesses inquiries and directs to staff.
• Has knowledge of staff whereabouts.
• Uses all features of the telephone system and voice mail.
• Prepares and processes outgoing mail.
• Performs routine office tasks as needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
• Assists in other duties as needed and directed.
• Adheres to program policies and procedures.
• Responds to crisis calls providing support, information, and referrals when appropriate. May provide after-hours crisis line response.
• Respects and maintains confidentiality in the reception area.

Conoscenze

Teamwork

Telephone skills

Communication

Organizational skills

Crisis counseling knowledge

Knowledge of domestic violence, sexual

Knowledge of community resources

Strumenti

Microsoft Office Suite

Descrizione del lavoro

General Summary:

The position is designed to maintain effective functioning of program services. This position is responsible for the professional and efficient managing of visitors, clients, telephone calls and messages, as well as a variety of clerical duties that support client services, information and referral and the operation and presentation of a professional office. Must be willing to work closely with the Program Manager and Executive Director to assist in any jobs deemed necessary. This position may also provide some advocacy to victims of Domestic Violence, Sexual Assault and General Crime.

Specific Responsibilities:

• Receives telephone calls and visitors, assesses received calls/inquiries and directs to staff person.
• Has knowledge of staff whereabouts.
• Uses all features of the telephone system and voice mail.
• Prepares and processes outgoing mail.
• Performs routine office tasks as needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
• Assists in other duties as needed and directed.
• Adheres to program policies and procedures.
• Responds to crisis calls providing support, information, and referrals when appropriate. May provide after-hours crisis line response.
• Respects and maintains confidentiality in the reception area.

Qualifications:

1. Ability to work as a team member.
2. Proficient professional telephone skills.
3. Good communication and organizational skills are important.
4. Proficient computer skills (Microsoft Office Suite).
5. Complete 30 hours basic training and ongoing trainings as required by state contracts.
6. Knowledge of dynamics regarding domestic violence, sexual assault, and general crime.
7. Understands crisis counseling for victims/survivors of domestic violence/sexual assault and general crime.
8. Knowledge of community resources including legal, medical, and social services.

Salary and Benefits:

This is a part-time, non-exempt position. Benefits package includes paid sick leave, vacation, and 14 paid holidays.

Equal Opportunity Employer

DHAS is committed to a policy of equal employment opportunity; treats all employees and applicants equally without regard to race, color, creed, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, veteran or marital status, sensory, physical or mental disability and all other groups protected by law; and promotes diversity in its workforce.

DHAS seeks to recruit, hire, promote, and retain a diverse workforce. Diversity in our staff is vital to high-quality services and client/community connections. We prioritize the hiring of applicants from historically marginalized communities. We are committed to eliminating barriers to access and equity; cultivating a diverse workforce is an essential step toward this goal.

Equity and Inclusion

DHAS strives to be an anti-racist, fully accessible, multicultural organization that is truly welcoming to all. Employees will:

• Demonstrate the initiative to learn and enhance skills promoting anti-racism, cultural competency, and understanding of oppression and its impact.
• Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency, and exhibit a commitment to diversity, equity, and inclusion.