Front Desk

City of Faribault; Faribault (MN); On-site; USD 18,000 - 26,000; Full time

Job summary

City of Faribault is seeking a Front Desk Person to create a cheerful, professional environment while serving our community. You will follow all building and program procedures and assist visitors with a courteous, accurate service experience.

Responsibilities include greeting guests by name, answering phones professionally, maintaining a clean front desk, knowing emergency procedures, and assisting with evening cleaning duties.

Qualifications

• Must be at least 16 years old.
• Ability to handle emergencies and secure the facility when no full-time staff is on duty.
• Professional and courteous customer service oriented demeanor.

Responsibilities

• Arrive at least 15 minutes before scheduled time.
• Greet each person and call him or her by name when servicing needs.
• Answer phones with courteous manners and provide accurate information.
• Keep front desk area clean and safe at all times.
• Know and follow emergency procedures and respond promptly to emergencies.
• Assist with evening cleaning duties and general maintenance tasks.
• Monitor locker rooms and report issues to supervisor.
• Assist in sanitary clean-up if accidents occur.
• Work a variety of hours between 8:00 am and 11:00 pm.
• Other duties as assigned.

Skills

Enthusiasm

Helpfulness

Friendliness

Dependability

Professionalism

People skills

Job description

The Front Desk Person will create and maintain a cheerful, professional, and helpful environment while servicing our community. The Front Desk Person will be consistent in following all building, program procedures, and guidelines.

The Front Desk Person should posses these qualities: enthusiasm, helpfulness, friendliness, dependability, and professionalism. Must be able to get along with various types of people. You will be responsible for handling emergencies and securing the facility when there is no full-time staff on duty.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Arrive at least 15 minutes before scheduled time
• Greet each person and call him or her by name when servicing his or her needs.
• Answer phones using courteous telephone manners and customer service skills. “Faribault Parks and Recreation, this is _________, may I help you”! Answer questions truthfully including, “I don’t know the answer but I will leave a message for ____________ to get a hold of you.
• Be sure the front desk area is clean and safe at all times.
• Know the emergency procedures and respond promptly to any emergency situation.
• Should an emergency arise, call supervisor and/or 911 and assist with aid to the best of your ability.
• Keep updated on current programs and special events using the bulletin and the information manual as resource tools.
• Be dressed and groomed in a clean and neat manner following the dress code policy established.
• Responsible for evening cleaning duties.
• Check the locker rooms every ½ hour to make sure they are clean.
• Report any missing, broken equipment, or locker room issues to the supervisor.
• Perform light cleaning duties at the front desk.
• In the event of a sanitary accident, the front desk person will be required to assist with the clean up.
• Work a variety of hours between 8:00 am and 11:00 pm.
• Other duties as assigned.

• Must be a minimum 16 years of age.

• Must be a responsible individual who can calmly assist to emergency situations in a thorough, professional manner.

SUPERVISION RECEIVED

Works under the general supervision of the Recreation Coordinator

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee works in indoor conditions. The employee is frequently exposed to wet conditions.

The noise level in the work environment is usually quiet while in the office, and moderately loud when in the program setting.

PRE-EMPLOYMENT PROCESS

The City of Faribault conducts a thorough pre-employment process for incumbents joining the organization. This process may include professional reference checks, employment verification, assessment testing, criminal history check, and driver’s check (must have valid Driver’s License and excellent driving record). All final candidates must successfully complete and pass the City’s evaluation of all pre-employment results before their first day of employment.

OTHER

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.