Front Desk

Commonwealth-Lodging-Management-LL; Columbia (SC); On-site; USD 18,000 - 23,000; Full time

Job summary

Commonwealth Lodging Management LLC in Columbia, SC seeks a Guest Service Agent to warmly welcome guests, manage inquiries, and ensure smooth check-in/out using the hotel PMS.

The role requires 1–2 years experience, strong English communication, basic computer skills, and the ability to work nights, weekends, and holidays; you will assist with payments, promotions, and emergencies as needed.

Qualifications

• High School Diploma or GED required, or equivalent work experience.
• 1–2 years of Guest Service Agent experience preferred.
• Good English language communication skills, both written and verbal.
• Computer skills and familiarity with Microsoft Office preferred.
• Experience with hotel property management systems preferred.

Responsibilities

• Provide guest services with a friendly, professional demeanor.
• Answer telephone within 3 rings with proper greeting.
• Verify guest information on arrival/departure and maintain confidentiality.
• Process payments according to hotel cash handling procedures.
• Maintain knowledge of hotel features, services, rates, and promotions.
• Record wake-up calls and communicate guest needs to relevant departments.
• Assist in emergencies to protect guests and property and return to normal operations.

Skills

Communication skills

English proficiency

Microsoft Office

Hotel PMS familiarity

Cash handling

Education

High School Diploma or GED

Tools

Hotel PMS

Job description

JOB RESPONSIBILITIES:Be in proper uniform, with a nametag.Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.Be familiar with all local attractions/activities to respond to guest inquiries accurately.Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.Answer telephone within 3 rings, using correct greeting and telephone etiquette.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Verify guest information upon arrival and departure and always maintain guest confidentiality.Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).Maintain and secure a cash bank to perform job functions and obtain method of payment from guests (credit or cash). Process all payments according to established hotel requirements, and Commonwealth Lodging cash handling procedures.Resolve discrepancies on the room status report with Housekeeping.Maintain all guest information and hotel occupancy status using hotel operating systemsAccept and record wake up calls, delivering to the right department.Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.PHYSICAL RESPONSIBILITIES:Exert physical effort in lifting/transporting at least 25 pounds.Push/pull carts and other equipment up to 100 pounds.Endure various physical movements throughout the work areas.Work environment includes the front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settingsMust be able to stand and exert well-paced mobility for up to 8 hours in length. Must be willing and can work a varied schedule that includes nights, weekends and holidays.EDUCATION & EXPERIENCE:High School Graduate or General Education Degree (GED): or Work EquivalentComputer skills required. Familiarity with Microsoft Office preferred.Minimum of 1 to 2 years of experience as a Guest Service Agent is preferred.Good understanding of the English language, good communication skills both written and verbal.Experience with hotel property management systems is preferredPrevious cash handling experience is preferred.