Front Desk

Guardian Dentistry; Burtonsville (MD); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Vacation & Paid Holidays

401k Program with matching

Job summary

Guardian Dentistry in Burtonsville, MD is seeking an experienced Dental Front Desk / Treatment Coordinator to join our team. The role involves communicating treatment and financial options to patients and supporting a smooth patient experience in a busy dental practice.

The ideal candidate has hands-on dental office experience, proficiency with Dentrix, and can manage scheduling, insurance verification, and treatment plan presentation with professionalism and care.

Qualifications

• Previous dental front desk experience required.
• Dental software experience required; Dentrix experience strongly preferred.
• Experience verifying dental insurance benefits.
• Comfortable discussing dental treatment, fees, and financial options with patients.
• Strong understanding of dental terminology and common procedures.
• Excellent communication and customer service skills.

Responsibilities

• Greet and check patients in and out with a warm, professional attitude.
• Answer phones, respond to patient inquiries, and manage office communication.
• Schedule and confirm appointments while maintaining an efficient schedule.
• Review insurance benefits, estimates, deductibles, and patient portions.
• Present dental treatment plans and explain recommended treatment in a clear manner.
• Discuss treatment fees, payment expectations, and financing options.
• Process payments and maintain accurate financial records.
• Submit and follow up on dental insurance claims and pre-estimates.

Skills

Dental software experience

Dentrix experience

Communication skills

Financial discussions with patients

multitask in fast-paced environment

Job description

Location: Maryland Holistic Dentistry Dental Front Desk / Treatment Coordinator Location: Burtonsville, Maryland Position: Full-Time Practice: Maryland Holistic Dentist Mon-Thurs

We are looking for an experienced, professional, and motivated Dental Front Desk / Treatment Coordinator to join our team. The ideal candidate has hands-on dental office experience, is comfortable working in a dental setting and can confidently communicate treatment and financial options to patients.

Responsibilities

• Greet and check patients in and out with a warm, professional attitude
• Answer phones, respond to patient inquiries, and manage office communication
• Schedule and confirm appointments while maintaining an efficient schedule
• Review insurance benefits, estimates, deductibles, and patient portions
• Enter and update patient information details accurately
• Present dental treatment plans and explain recommended treatment in a clear, patient-friendly manner
• Discuss treatment fees, payment expectations, and financing options
• Follow up with patients regarding recommended treatment and scheduling
• Process payments and maintain accurate financial records
• Submit and follow up on dental insurance claims and pre-estimates
• Assist with accounts receivable and outstanding patient balances
• Maintain accurate patient records and documentation
• Work closely with the doctors and clinical team to ensure a smooth patient experience
• Perform other general front-office and administrative duties as needed

Qualifications

• Previous dental front desk experience required
• Dental software experience required; Dentrix experience strongly preferred
• Experience verifying dental insurance benefits
• Comfortable discussing dental treatment, fees, and financial options with patients
• Strong understanding of dental terminology and common procedures
• Excellent communication and customer service skills
• Professional, organized, and detail-oriented
• Ability to multitask in a fast-paced dental environment
• Comfortable discussing financial arrangements and asking for payment
• Reliable, punctual, and able to work well as part of a team
• Must be comfortable taking initiative and working independently

Compensation & Benefits

Guaranteed Hourly Rate $22-$23

• Paid Vacation & Paid Holidays
• 401k Program: with matching contributions
• Benefits: (offered at 30 hours or more)
• Competitive health, dental, and vision plan
• Life Insurance and Disability Insurance
• Flexible Schedules

FLSA Status: Non-Exempt

Equal Opportunity/Affirmative Action Employer

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

Thank you for considering a career with us! We understand you have options and that each of you have specific interests and goals. We take pride in learning about what is important to you and why you are looking to make a career change. We look forward to exploring this potential opportunity with you and providing you with enough information to make an informed decision about the next step in your career. We strive every day to provide the best possible experience for our patients. We believe strongly in our values that guide us towards unity and teamwork. Collectively we make an I.M.P.A.C.T that makes a difference. I-Integrity M-Mentorship P-Partnership A-Action C-Caring T-Transparency