Front Counter Sales/Dispatch 667P TX

Southern Tire Mart; Robinson (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly wage

Opportunities for professional growth

Supportive team environment

Job summary

Southern Tire Mart, LLC is seeking a customer service-focused professional to greet customers, assess needs, and guide them through tire and repair services. You will explain pricing and timelines, coordinate with technicians, and manage appointments to keep the shop running smoothly.

The role requires strong communication, organization, and the ability to handle high-volume interactions in a fast-paced environment. Growth opportunities exist within a reputable nationwide tire dealer network.

Qualifications

• Previous experience in customer service, retail sales, or dispatch preferred.
• Knowledge of tires, automotive services, or trucking industry is a plus.
• Professional demeanor and ability to handle high-volume interactions.

Responsibilities

• Greet and assist customers with inquiries related to tires and repair services.
• Assess customer needs and recommend appropriate products and solutions.
• Clearly explain services, pricing, and estimated timelines.
• Provide knowledgeable support on products and services offered.
• Respond to incoming service calls promptly and professionally.
• Schedule service appointments based on customer needs and shop capacity.
• Coordinate with technicians to ensure timely job completion.
• Maintain accurate records of customer interactions, service appointments, and sales.
• Process invoices and payment transactions with precision.
• Monitor inventory levels and coordinate with warehouse staff to ensure product availability.

Skills

Communication skills

Organizational skills

Multi-tasking

Tools

POS systems

Sales software

Job description

• Greet and assist customers with inquiries related to tires and repair services


• Assess customer needs and recommend appropriate products and solutions


• Clearly explain services, pricing, and estimated timelines


• Provide knowledgeable support on products and services offered


• Respond to incoming service calls promptly and professionally


• Schedule service appointments based on customer needs and shop capacity


• Coordinate with technicians to ensure timely job completion

Administrative & Operational Support

• Maintain accurate records of customer interactions, service appointments, and sales


• Process invoices and payment transactions with precision


• Monitor inventory levels and coordinate with warehouse staff to ensure product availability

Qualifications

Experience

• Previous experience in customer service, retail sales, or dispatch preferred


• Knowledge of tires, automotive services, or the trucking industry is a plus

Skills

• Excellent communication and interpersonal abilities


• Strong organizational skills with attention to detail


• Ability to manage multiple tasks in a fast-paced, team-oriented environment

Requirements

• Professional demeanor and ability to handle high-volume customer interactions


• Basic computer proficiency and comfort with sales/service software


• Valid driver's license may be required based on job duties


• Competitive hourly wage


• Opportunities for professional growth and advancement


• Supportive team environment within a well-established, reputable company

Why Join Southern Tire Mart? Southern Tire Mart is the largest commercial tire dealer and retread manufacturer in North America. With a nationwide network and a strong commitment to customer service and employee development, we offer a dynamic and rewarding workplace where your contributions make a real impact.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.