Front Counter Customer Service Associate

Ryan Lawn & Tree Inc; Lenexa (KS); On-site; USD 42,000 - 50,000; Full time

Job summary

Maisch Small Engine in Lenexa, KS is seeking a Front Counter Customer Service Associate. You will greet customers, assist with equipment sales, parts and service transactions, and manage repair check-in/check-out and inventory.

Deliver a welcoming, knowledgeable experience across in-store, phone, and digital channels, maintain a clean showroom, and support a fast-paced retail environment while delivering consistently excellent service.

Qualifications

• Strong multitasking ability in a fast-paced environment.
• Clear, friendly communication in person and digitally.
• Basic proficiency with point-of-sale and inventory management software (training provided).
• Ability to handle cash, credit, and other transactions accurately.
• Familiarity with small engine equipment preferred but not required.
• Collaborative attitude with technicians, sales staff, and management.
• Reliable, punctual, and able to stay composed during busy periods.

Responsibilities

• Greet and assist customers promptly in-store and via phone/email.
• Assist with sales of new equipment and guide purchase decisions.
• Support parts and service requests and schedule work.
• Manage repair equipment check-in/check-out with proper documentation.
• Process customer payments using point-of-sale systems accurately.
• Check in and stock parts inventory against purchase orders.
• Restock showroom displays and maintain a clean, organized showroom.
• Maintain a safe front counter and showroom workspace.

Skills

Multitasking

Communication

Cash handling

POS software

Inventory management

Teamwork

Punctuality

Customer service

Product knowledge

Tools

POS software

Inventory software

Job description

Description

Compensation: $20.00-$24.00/hr. depending on experience

Schedule: Monday-Friday 9:00am-5:30pm/Saturday (rotation) 8:00am-12:00pm

The Front Counter Customer Service Associate is the first point of contact for Maisch Small Engine customers, providing a welcoming, knowledgeable, and efficient experience across in-store, phone, and digital interactions. This role supports equipment sales, parts and service transactions, repair check-in/check-out, and inventory processes while maintaining an organized, well-stocked, and customer-ready showroom. Success in this position requires the ability to multitask effectively in a fast-paced environment while delivering consistently excellent customer service.

Key Responsibilities

• Greet and assist customers promptly and professionally, both in the store and through multiple points of contact (phone, email, and other communication channels).
• Assist customers with the sale of new equipment, including providing product information and guiding purchase decisions.
• Assist customers with parts and service requests, including identifying needed parts and scheduling service work.
• Manage repair equipment check-in and check-out, ensuring accurate documentation and clear communication with customers.
• Take and process customer payments accurately using point-of-sale systems.
• Check in parts order inventory upon delivery, verifying accuracy against purchase orders.
• Put away received parts inventory in designated storage locations.
• Restock showroom displays to ensure products are well-presented and readily available.
• Maintain a clean, organized, and safe front counter and showroom workspace.
• Perform other related duties as assigned.

Requirements

Skills & Qualifications

• Strong multitasking ability with excellent organizational skills in a fast-paced environment.
• Clear, friendly, and professional communication skills, both in person and over the phone/digital channels.
• Basic proficiency with point-of-sale and inventory management software (training provided).
• Ability to accurately handle cash, credit, and other payment transactions.
• Familiarity with small engine equipment (mowers, trimmers, blowers, etc.) preferred, but not required.
• Ability to work collaboratively with technicians, sales staff, and management.
• Reliable, punctual, and able to remain composed under pressure during high-volume periods.

Physical Requirements

• Ability to stand and move around the showroom and counter area for extended periods.
• Ability to lift and carry parts and small equipment (up to 40 lbs.) as needed.
• Ability to use a computer, phone, and point-of-sale terminal for extended periods.

Work Requirements

This position operates in a retail and service shop setting that is often fast-paced, particularly during peak seasonal periods. The associate will regularly interact with customers, technicians, and delivery personnel, and must be comfortable balancing multiple tasks and priorities throughout the day.

Maisch Small Engine is an equal employer opportunity.