Front Area Administrative Coordinator, Veterinary Teaching Hospital - Open Pool

Principle Auto Group; Fort Collins (CO); On-site; USD 37,000 - 44,000; Full time

Job summary

An established industry player is seeking a Front Area Administrative Coordinator for its Veterinary Teaching Hospital. This role is perfect for a detail-oriented individual who thrives in a fast-paced environment and enjoys working with both people and animals. You will be the welcoming face of the hospital, managing front-desk operations, and facilitating communication between veterinary teams and clients. This position offers an opportunity to make a significant impact on client experiences while supporting the vital operations of a leading veterinary institution. Join a community dedicated to transforming lives through exceptional veterinary care and service.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• High School diploma or GED required with 6 months of clerical experience.
• Preferred experience in call center, business office, or reception.

Responsibilities

• Greet clients and manage front-desk operations efficiently.
• Provide administrative support and ensure smooth communication.

Skills

Verbal Communication

Written Communication

Organizational Skills

Customer Service

Decision-Making

Education

High School diploma or GED

Tools

Online Scheduling Systems

Job description

Front Area Administrative Coordinator, Veterinary Teaching Hospital - Open Pool

Working Title: Front Area Administrative Coordinator, Veterinary Teaching Hospital - Open Pool

Position Location: Fort Collins, CO

Work Location: Position is fully in-office/in-person

Research Professional Position: No

Posting Number: 202500501AP

Position Type: Admin Professional/ Research Professional

Classification Title:

Number of Vacancies:

Work Hours/Week:

Proposed Annual Salary Range: $37,920 - $43,800 with benefits (salary is commensurate with experience and qualifications)

Employee Benefits:

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Description of Work Unit:

Veterinary Teaching Hospital

At the CSU Veterinary Teaching Hospital (VTH), we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.

We are looking to add individuals to our team who have the following characteristics:

• Confidence - they expect success in what they do
• Compassion - they have genuine care and concern for others
• Empowerment - they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others
• Integrity - they are honest, and others trust them
• Responsibility - they take ownership of decisions and actions

Position Summary:

Be the Friendly Face and Organizational Force of Our Veterinary Teaching Hospital!

Are you a people person with a knack for organization? The Veterinary Teaching Hospital at Colorado State University is looking for a Front Area Administrative Coordinator to be the welcoming face and efficient heart of our bustling hospital. In this role, you'll greet clients, manage front-desk operations, and ensure smooth communication between our veterinary teams and the public. If you're detail-oriented, love working with both people and animals, and thrive in a fast-paced environment, we'd love for you to join our team!

These Front Area float positions exist to ensure adequate coverage in the Business Office, Medical Records, Reception, Call Center, and Information Desk. These positions direct clients and telephone calls to appropriate veterinary clinicians or departments from both the reception area and the call center; and provide administrative support to clinicians and students caring for patients in-hospital or ambulatory by scheduling clients for optimal facility utilization using various parameters. They are responsible for entering charges for procedures performed and collecting monies owed for services rendered, and also assist Medical Records in filing records, preparing charts, making copies, and handling requests for records.

When in the reception area, these positions will focus on the clients when they arrive on-site and for the duration of their visit, appointment or procedure. Specifically, they will be responsible to check clients into the hospital, direct individuals, assist with client concerns, update the electronic scheduling system, keep clients informed and ensure that patients are seen in a timely manner in the hospital. They will directly influence the clients' VTH experience. These positions will support and cross cover for the call center, reception, medical records, and client services areas.

When working in the call center, these positions will focus on pre-admission/pre-registration and communications. Specifically, they will be responsible for answering all calls coming into the hospital currently on the operator line, small and large animal direct lines, scheduling appointments, paging/connecting clinicians and routing calls appropriately. These roles will also maintain the online scheduling system, verify client/patient information, verify rDVM contact information, explain appointment process and procedures and determine patient service area based on nature of medical concerns and urgency of condition.

This is an essential worker position and must be willing and able to report to work as directed to perform essential and/or emergency services without delay or interruption.

The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.

Required Job Qualifications:

• High School diploma or GED.
• 6 months of general clerical experience.

Preferred Job Qualifications:

• Call center, business office, medical record, and/or reception experience.
• Demonstrated experience with online scheduling systems.
• Strong verbal and written communication skills (assessed via written materials and during interview process).
• Independent decision-making skills (assessed during interview process).
• Flexibility - willing and able to work in several departments and flex to the needs and norms of each area.

Special Instructions to Applicants:

Please submit a cover letter outlining your specific area(s) of expertise, resume, and the names and contact information of three professional references. References will not be contacted without prior notification to candidates.

Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

The pool is valid through 6/30/2025. Individuals wishing to be considered beyond this date must reapply.

Conditions of Employment: Pre-employment Criminal Background Check (required for new hires)

EEO:

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers, and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.