From Home - Customer Care Team Lead

Altig Organization- Globe Life AO; Hyde Park Township (IL); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player invites driven professionals to join their team, offering a unique opportunity for remote work and career advancement. This role emphasizes client engagement, where you will serve as a trusted advisor, helping clients navigate their financial decisions with confidence. With a focus on professional growth, the organization provides comprehensive training and a supportive environment that values results. Enjoy the flexibility of designing your own schedule while contributing to a culture of excellence and client satisfaction. If you are self-motivated and detail-oriented, this is the perfect opportunity for you to elevate your career.

Benefits

Flexibility and Autonomy

Career Growth and Advancement

Attractive Compensation

Comprehensive Benefits Package

World-Class Training and Professional Development

Qualifications

• Proven experience in sales or customer service roles is preferred.
• Strong communication skills and detail-oriented approach are essential.

Responsibilities

• Provide personalized, consultative service to clients.
• Build and maintain long-term relationships with clients.

Skills

Client Engagement

Communication Skills

Self-Motivation

Detail-Oriented

Organizational Skills

Education

Experience in Sales or Customer Service

Experience in Financial Advisory

Tools

CRM Systems

Digital Communication Platforms

Job description

Elevate Your Career with AO: Join Our Esteemed Team

At AO, we invite accomplished professionals to join our esteemed organization, where excellence, client-centric service, and a growth-oriented environment are central to everything we do. This is a unique opportunity for individuals who wish to take their careers to new heights while enjoying the autonomy of remote work. If you are results-driven, dedicated to providing exceptional client service, and eager to work in an environment that values professional growth, AO is the place for you.

Benefits:

• Flexibility and Autonomy: Enjoy the freedom to work remotely and design your own schedule, providing you with a work-life balance that suits your professional and personal needs. No more long commutes—work from anywhere you choose.
• Career Growth and Advancement: At AO, your development is a priority. We offer clear career progression pathways and opportunities to advance into leadership or explore other career avenues within the company.
• Attractive Compensation: AO offers a competitive pay structure that includes weekly pay and performance-based bonuses. The more you achieve, the more you earn, with rewards directly tied to your efforts and success.
• Comprehensive Benefits Package: Our health insurance reimbursement ensures you and your family are taken care of, while life insurance coverage provides you with peace of mind and financial security.
• World-Class Training and Professional Development: Benefit from comprehensive training provided by industry leaders, ensuring you have the knowledge and skills necessary to succeed. Ongoing development keeps you ahead of industry trends.

Your Role and Key Responsibilities:

As a member of AO, you will play a pivotal role in providing personalized, consultative service to clients, ensuring their needs are met with precision and care.

• Consultative Client Engagement: Serve as a trusted advisor, thoroughly assessing clients’ needs and offering tailored solutions that align with their personal and financial objectives. You will empower clients to make informed, confident decisions.
• Ongoing Client Relationship Management: Build and maintain long-term relationships with clients, offering consistent support and proactive communication to ensure their evolving needs are met with excellence.
• Expert Guidance: Utilize your knowledge and expertise to guide clients through complex decisions, educating them on the best options available and positioning yourself as their go-to resource for benefits planning.
• Performance Excellence: Strive to meet and exceed both individual and team goals. Your accomplishments will not only drive business results but will also unlock opportunities for career growth and professional recognition.

What We’re Looking For:

We are seeking individuals who embody professionalism, integrity, and a commitment to excellence. The ideal candidate will be client-focused, self-motivated, and results-driven.

• Client-Focused: You approach every interaction with a consultative mindset, ensuring that each client’s unique needs are addressed with care and precision.
• Results-Oriented: You are motivated by achieving and exceeding goals. Your performance is a direct reflection of your dedication to success.
• Exceptional Communicator: You possess strong communication skills and the ability to articulate complex concepts clearly, helping clients understand their options and make informed decisions.
• Self-Disciplined and Independent: You excel in a remote work environment, managing your time effectively and meeting goals without the need for close oversight.
• Detail-Oriented and Organized: You are meticulous in your work, ensuring that no detail is overlooked while maintaining an organized approach to managing multiple tasks.

Preferred Qualifications:

• Proven experience in sales, customer service, or financial advisory roles is highly preferred.
• Comfort and proficiency with technology, including CRM systems and digital communication platforms.
• A reliable internet connection and professional home office setup.
• Strong organizational skills with a focus on delivering quality results.

How to Apply:

If you are seeking an intellectually rewarding career with unmatched flexibility and growth potential, we invite you to apply. Please submit your resume along with your compensation expectations for consideration. Interviews will be conducted remotely via Zoom for your convenience.

At AO, we are committed to helping you achieve your career goals while delivering exceptional value to our clients. Join us and embark on a path of professional excellence.

Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Other

Industries:

Internet Publishing