Friendship at Home Case Manager for Seniors - Phone-based Case Management and Support Services

Senior Friendship Centers, Inc; Fort Myers (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid time off

Paid holidays

403(b) with employer match

Job summary

Senior Friendship Centers, Inc. is seeking a dynamic Lee County Friendship at Home Case Manager to coordinate grant-funded programs, community resources, and recruit/manage senior care volunteers.

The role supports seniors with compassion, integrity, and respect in an in-office setting. The position requires strong communication, organization, and time-management skills, plus flexibility and cultural awareness.

Qualifications

• High School Diploma or GED required.
• Intermediate computer skills including MS Office and data entry.
• Ability to maintain accurate records and documentation.

Responsibilities

• Assist local seniors to resolve immediate issues and connect them with support services.
• Maintain documentation of grant funding requests and ensure proper authorization and processing.
• Input client information into the database promptly and accurately.

Skills

Communication skills

Organization

Time management

Flexibility

Cultural awareness

Computer skills

Independent work

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Senior Friendship Centersis seeking a dynamicLee County Friendship at Home Case ManagerThe Friendship at Home Case Manager serves Lee County Seniors by coordinating grant-funded programs, community resources, and recruiting and managing senior care volunteers. The Friendship at Home Department maintains a network of community resources that support local seniors. Your work will directly and positively impact seniors who need support and reassurance.The Friendship at Home Case Manager will serve Lee County with our core values of compassion, integrity, collaboration, and respect. The ideal candidate is friendly, compassionate, and able to build positive relationships with seniors, volunteers, and community partners. Strong communication, organization, and time-management skills are essential. This role also requires flexibility, cultural awareness, basic computer skills, and the ability to work independently while adapting to changing needs.This is an in-office, full-time (40 hours/week), Monday–Friday position with occasional evening and weekend outreach events. We offer a robust benefits package including health, dental, and vision coverage; generous paid time off; paid holidays; a 403(b) retirement plan with employer match; and—most importantly—the chance to do meaningful work with an organization that truly cares. If you’re ready to make an impact, we’d love to hear from you—apply today!Essential Functions:OperationalAssist local seniors to help them resolve immediate issues and assist them in finding support to help prevent further problems.Maintain documentation of all grant funding requests; assure appropriate authorization, distribution, and processing.Input client information into database system in a timely manner.Keep client files and ensure accurate and timely documentation, including monthly reports.Respond to client inquiries regarding financial and energy assistance resources, provide referrals to community programs, and support the administration of grant-funded assistance programs as assigned.Recruit, interview, provide orientation and training for volunteers, conduct volunteer surveys.Maintain records of volunteer’s hours worked, match volunteer with clients for Friendly Visitor, Telephone Reassurance Callers and Supportive Interventions as needed, and may include home safety assessments.Organize and maintain a current list of community resources for seniors.Coordinate resources with the Elder Helpline Staff, provide outreach in the community.Coordinate RELIEF funded services. Assure appropriate authorization and processing of volunteer hours and stipends as required by DOEA.Coordinate monthly Food Bag program, to include ordering and organizing items, complete spending reports, submission of quarterly reports, tracking outcomes, as well as organizing and managing volunteer support to construct and deliver bags to clients in need.Remain current on all Department of Elder Affairs and all grant program guidelines, including attendance at training programs.Participate in fundraising and outreach activities, including presentations and community meetings, to promote the organization’s mission.Report any incident of abuse or neglect as mandated by state guidelines.Must comply with HIPAA regulations and OSHA laws and safety guidelines.Organizational:Attend staff meetings, trainings, and seminars as requiredMust comply with all Senior Friendship Centers personnel policies.Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.Supervisory Responsibilities:Program Volunteers.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The work environment may vary between locations and include stairs and a moderate noise level.Senior Friendship Centers is a drug-free and smoke-free workplace.Other Duties:Please note: while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties,Competencies:Ability to communicate with the public in person and on the telephone.Excellent customer service and interpersonal skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong verbal and written communication skills.Ability to prioritize tasks and adapt to the needs of the organization.Ability to interact professionally with all staff, clients, volunteers, and community partners.Must be friendly, flexible, able to handle challenges, and able to work with limited supervision.Possess cultural awareness and sensitivity for all individuals and groups.Excellent organizational skills and ability to maintain accurate records.Education, Experience, Licenses, and Certifications:High School Diploma/GED or any equivalent combination of training and experience which provides requisite knowledge, ability, and skills to perform the essential functions of the job.Intermediate computer skills are required and include use of Microsoft Office Suite and data management.Physical Demands:Prolonged periods sitting at a desk and working on a computer and prolonged periods standing.Must be able to lift 20 pounds.Must be able to independently access various departments of a given location.Travel:Must have reliable transportation. Use of personal car for evaluations may be required.Must have reliable transportation and a valid FL driver’s license for all work-related travel.Additional eligibility requirements:Satisfactory clearance of fingerprint based level II background screening and pre-employment substance abuse testing is required.Must be authorized to work in the United States.Affirmative Action/EEO statement:It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.All applicants must pass a Level 2 Background Screening. Level 2 background screening is Florida's highest level of background check. It is required by Section 435.04, Florida Statues for individuals working in positions of responsibility or trust. Level 2 screening helps ensure that people who care for children, seniors, and vulnerable populations are safe and trustworthy.To Learn More Click Here: https://info.flclearinghouse.com