Friends & Family Associate (Seasonal)

J.Crew Factory; Kittery (ME); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Job summary

J.Crew Factory in Kittery, ME is hiring a Customer Service Associate to support colleagues, assist at the cashwrap, and maintain store presentation and stockroom organization.

You will respond to customers, help with returns, and ensure a friendly, efficient checkout experience. The role requires flexibility (nights, weekends, holidays) and the ability to lift up to 40 pounds. Employees receive an amazing clothing discount.

Qualifications

• Team player with positive attitude and strong collaboration.
• Flexible availability including nights, weekends, holidays.
• Able to use technology to improve efficiency and productivity.
• Must be at least 18 years old.

Responsibilities

• Support associates to exceed customer expectations.
• Respond to customers in the moment and partner them with other associates as needed.
• Assist at the cashwrap to ensure an efficient checkout experience.
• Comply with merchandise receiving and handling guidelines.
• Maintain presentation standards.
• Keep the fitting rooms organized and move product back to the floor promptly.
• Keep the stockroom organized.
• Act in a manner that aligns with our values.

Skills

Team player

Flexible

Tech savvy

Lift 40 lbs

Job description

Our Story

We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can't be beat. A fan of lots of options in amazing fits? You've got it. Looking for some great accessories you won't find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we've got you covered. Whatever the occasion, we've got styles for the whole family that'll have your crew looking good. Plus, there always deals waiting for you... 24 hours a day, seven days a week.

Job Responsibilities

• Support associates to exceed customer expectations.
• Respond to customers in the moment and partner them with other associates as needed.
• Assist at the cashwrap to ensure an efficient checkout experience.
• Comply with merchandise receiving and handling guidelines.
• Maintain presentation standards.
• Keep the fitting rooms organized and move product back to the floor promptly.
• Keep the stockroom organized.
• Act in a manner that aligns with our values.

About you

You'll be great in the role if you … Are a team player and bring your best to everything you do. Are flexible, and ready to have fun along the way. Leverage technology to maximize efficiency and productivity. Are at least 18 years old. Are available when we are busy, including: nights, weekends and holidays. Can bend, reach, stretch as well as lift, carry and move at least 40 pounds | 18 kilos. Can regularly move around all store areas and be accessible to customers. And, don't forget about an amazing discount on clothes and accessories (even new arrivals)

Hourly Range

Hourly Range: $15.10 - $17.10

Salary & Benefits

At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

Diversity & Inclusion

We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Environmental & Ethical Commitment

We make timeless clothes that last a lifetime... then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color... Even if black or navy makes you feel best, we're here for that. We're the experts in signature categories: cashmere, coats, blazers, pants - and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise.

Company Culture & Policies

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.