Friendly Server & Guest Experience Specialist

guestservices; Guntersville (AL); On-site; USD 8,200 - 12,000; Full time

Job summary

The Server at Guest Services, Inc. is responsible for taking food and drink orders from guests and serving them in a fast, courteous, and efficient manner in a dining room setting. You will ensure correct billing procedures and uphold the company’s service standards across shifts.

Responsibilities include greeting guests, answering questions about the menu, submitting orders, and maintaining a clean, well-stocked dining area. The role requires strong customer service skills and reliable teamwork.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Mathematic skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

Responsibilities

• Greet guests in a polite, positive manner; takes beverage orders. Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Answer questions about the menu and takes food orders. Explains how various menu items are prepared, describing ingredients, and cooking methods. Suggests any menu item.
• Submit food order into kitchen.
• Serve guests their desired entrees in a friendly, efficient manner.
• Maintain pleasant dining experience. Check on guests periodically throughout their meals and attends to their needs. Deliver check and completes transaction making accurate change when necessary.
• Perform clean-up duties after each meal service; and, prepares and sets up for next meal.
• Keep assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Report gratuities at the end of each shift as required by Company policy and law.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Sanitation

Math skills

Communication

Problem escalation

Education

High School Diploma / GED

Tools

POS System

Job description

The Server at Guest Services, Inc. is responsible for taking food and drink orders from guests and serving them in a fast, courteous, and efficient manner in a dining room setting. You will ensure correct billing procedures and uphold the company’s service standards across shifts.

Responsibilities include greeting guests, answering questions about the menu, submitting orders, and maintaining a clean, well-stocked dining area. The role requires strong customer service skills and reliable teamwork.