Friendly Cashier & Customer Experience Specialist

Mills Fleet Farm e-Commerce Enterprises, LLC; West Bend (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Fleet Farm is seeking a Customer Service Team Member to provide a friendly and efficient checkout experience. You will handle exchanges, returns, and complaints while encouraging cashiers to exceed customer expectations.

Responsibilities include operating the cash register, assisting with transactions, and promoting loyalty programs. Candidates should be flexible to work days, nights, weekends, and holidays, with a High School Diploma or GED preferred.

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Knowledge of basic cash handling procedures, including simple math.

Responsibilities

• Provide customers with a quick and efficient check-out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Cashiers are outgoing and engaging. Must love working with people.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams in regards to out of stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately. Ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Customer Service Team Member to provide a friendly and efficient checkout experience. You will handle exchanges, returns, and complaints while encouraging cashiers to exceed customer expectations.

Responsibilities include operating the cash register, assisting with transactions, and promoting loyalty programs. Candidates should be flexible to work days, nights, weekends, and holidays, with a High School Diploma or GED preferred.