Member Service Specialist (Full-Time/Part-Time)

Golden 1 Credit Union; Citrus Heights (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

professional development opportunities

competitive compensation package

work-life balance support

Job summary

Golden 1 Credit Union is looking for a Member Service Specialist located in Citrus Heights, CA. This role offers an exceptional opportunity for those passionate about providing trusted financial guidance and building meaningful relationships with members.

The ideal candidate should have a minimum of 1+ years in a cash handling, service-oriented position along with a high school diploma or GED. Join us to help create a financially inclusive community while enjoying career growth opportunities!

Qualifications

• Must have at least 1 years of experience in service-oriented cash handling roles.
• Preferred 6+ months as Member Service Specialist I or teller at Golden 1 or similar institution.

Responsibilities

• Process and audit various financial transactions.
• Identify and report fraudulent activities associated with transactions.
• Open and manage deposit and specialty accounts.

Skills

cash handling expertise

customer service skills

attention to detail

Education

H.S. Diploma or GED

Job description

Job Title: Member Service Specialist (Citrus Heights)

Status: Non-exempt

Reports to: Branch Manager

Department: Branch Channel Delivery

Job Code: 2201

Pay Range: $22.00 Hourly

Who We Are

Golden 1 Credit Union is among the top credit unions in the country. As a member‑owned, not‑for‑profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

Who You Are

At Golden 1, we believe in investing in our people. When you join our branch team, you’re not just starting a job – you’re building a career. We prioritize internal promotions, professional development, and ongoing training to help grow and succeed.

You’ll have an opportunity to build meaningful relations with members, provide trusted financial guidance, and make a real impact in your community. If you’re passionate about service, growth and making a difference, we’d love to have you on our team!

What You'll Do

• Process and audit financial transactions, including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub‑shares, and debit card issuance.
• Assess members’ needs while processing transactions.
• Identify opportunities to help members relative to Golden 1 product or service offerings and document in EnAct system.
• Identify and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assist in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Assist MSS III and above with open and close responsibilities, as needed.
• Activate alarm.
• Verify signature cards in ECM (Enterprise Content Management).
• Check acceptance approval within assigned limits.
• Ensure confidentiality of all member and credit union information.
• Maintain current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Perform additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc.), as needed.
• Open deposit and specialty accounts (e.g., Roth IRA) and identify members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentor and advise MSSIs.
• Engage in consultative dialogue with members to identify current and future financial needs and document in EnAct system.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
• Refer lending needs to MSS III and/or business partner.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti‑money laundering laws appropriate to the position.

Qualifications And Preferences

• H.S. Diploma or General Education Degree (GED) required
• 1+ years of prior experience in a cash handling service‑oriented role required
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred

Why Join Us

Golden 1 Credit Union provides its employees a market‑competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on a comprehensive compensation package, well‑being and work‑life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2064

Disclaimer/Intent And Function Of Job Descriptions

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.