Fresh Produce & Customer Service Specialist

H-E-B; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

H-E-B is seeking a Perishable Representative to keep the department well-stocked and attractive, while delivering superior customer service. You will prepare, package, and merchandise fresh product daily and uphold food safety and sanitation standards.

You will handle customer questions by phone or in person, assist with selections, rotate stock, and support in the Aguas, Floral, Market, Produce and Seafood areas as needed.

Qualifications

• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• HS Diploma or GED (or equivalent)

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products and assists them with selections
• Prepares, packages, and merchandises fresh product
• Slices, packages, labels, and rotates products
• Scans in items on Telxon for production
• Assists in technical areas as needed
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Makers regular announcements related to freshly-produced items, to increase sales
• Cleans and sanitizes display cases; properly operates / maintains equipment
• Complies with H-E-B food safety and sanitation standards
• Complies with departmental SOPs and store operating procedures
• Aguas: Peels, cuts, and chops fresh fruits and vegetables
• Aguas: Prepares fresh specialty drinks and food products
• Floral: Designs and merchandise floral arrangements
• Market: Prepares meat for service meat counter
• Produce: Stocks and rotates product to ensure freshness
• Seafood: Weighs, prices, and packages selections

Skills

Customer service

Communication

Telxon/ACR/label machine knowledge

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Company Orientation and Safety Training completion

Tools

Telxon

ACR

Label machine

Job description

H-E-B is seeking a Perishable Representative to keep the department well-stocked and attractive, while delivering superior customer service. You will prepare, package, and merchandise fresh product daily and uphold food safety and sanitation standards.

You will handle customer questions by phone or in person, assist with selections, rotate stock, and support in the Aguas, Floral, Market, Produce and Seafood areas as needed.