Fresh Foods Service Pro - Customer Focus & Safety

H-E-B; Spring Branch (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

H-E-B in Spring Branch, TX is seeking a Food Service Representative to maintain a well-stocked department and deliver superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety standards and store procedures.

In this role you will handle customer questions, take orders, and use basic product knowledge to meet shopper needs. You will also assist in bakery, deli, and prepared foods areas as needed, ensuring proper labeling, rotation, and

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, scales, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills
• Ability to work in a fast-paced environment

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning (Bakery)
• Takes care of service counter Customers and uses ordering systems (Deli)
• Performs inventory management processes (MSI, PAW) as required
• Serves / packages products at customer’s request and educates customers on preparation / reheating instructions (Prepared Foods)
• Performs sanitation and maintenance tasks for equipment and displays

Skills

Customer service

Communication

Reading & writing

Planning & organizing

Fast-paced work

Technical awareness

Education

HS Diploma or GED

Job description

H-E-B in Spring Branch, TX is seeking a Food Service Representative to maintain a well-stocked department and deliver superior customer service. You will prepare, package, and merchandise fresh products daily while upholding food safety standards and store procedures.

In this role you will handle customer questions, take orders, and use basic product knowledge to meet shopper needs. You will also assist in bakery, deli, and prepared foods areas as needed, ensuring proper labeling, rotation, and