Fresh Foods Production & Service Specialist

Whole Foods Market; San Rafael (CA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Team member perks

Job summary

Whole Foods Market in San Rafael, CA is seeking a team member to support Prepared Foods operations. You will assist with production, labeling, dating, and rotation of products, while upholding quality and safety standards and delivering excellent customer service.

You will engage customers, maintain clean workspaces, and help educate shoppers on product differences. Flexibility for shifts and adherence to SOPs are required as the role involves fast-paced, team-driven work in a retail setting.

Qualifications

• Thorough product knowledge.
• Ability to make an adequate number of recipes per shift based on batch size.
• Capable of accessing information about market conditions and communicating it to customers.
• Understands spoilage and supply waste and how it affects department profits.
• Working knowledge and application of all merchandising expectations within the department.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Responsibilities

• Assists with production for all Prepared Foods venues.
• Ensures all prepared foods are properly labeled, dates, initialed, covered, and rotated.
• Ensures product meets WFM guidelines for quality and preparation.
• Documents waste and spoilage using appropriate forms.
• Ensures product production is performed using correct measuring devices and all recipes are followed.
• Helps customers understand the difference between WFM products and products at conventional stores.
• Ensures that walk-ins and freezers are kept clean and well-organized.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.

Skills

Product knowledge

Recipe planning

Market awareness

Spoilage management

Merchandising

Communication

Teamwork

Customer service

Time management

Safety & cleanliness

WFM quality goals

Job description

Whole Foods Market in San Rafael, CA is seeking a team member to support Prepared Foods operations. You will assist with production, labeling, dating, and rotation of products, while upholding quality and safety standards and delivering excellent customer service.

You will engage customers, maintain clean workspaces, and help educate shoppers on product differences. Flexibility for shifts and adherence to SOPs are required as the role involves fast-paced, team-driven work in a retail setting.