French Speaking E-commerce Support Specialist

PM Recruitment ES; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic recruitment firm is seeking a French Speaking E-commerce Support Specialist to provide outstanding remote support to customers. Ideal candidates should have strong communication skills and a passion for e-commerce, ensuring a smooth online shopping experience for French-speaking clientele. This role offers several benefits, including private health insurance and a performance bonus.

Benefits

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons and discounts

Qualifications

• Fluency in French (both written and spoken) is essential.
• Strong customer service skills with the ability to resolve issues.
• Experience in e-commerce support preferred but not required.

Responsibilities

• Provide outstanding support to French-speaking customers.
• Resolve customer inquiries related to orders and payments.
• Guide customers through the online shopping process.

Skills

Fluency in French

Customer service skills

Problem-solving

Organisational skills

Technical proficiency in online platforms

Job description

Patrique Mercier Recruitment ES is excited to offer a rewarding opportunity for a French Speaking E-commerce Support Specialist to join our dynamic team! This remote position allows you to work from home while providing top-notch support to our French-speaking customers. If you have a passion for e-commerce and a strong background in customer service, we would love to hear from you!

In this role, you will serve as the primary contact for our French-speaking clientele, assisting them with their online shopping experiences, resolving issues, and ensuring customer satisfaction. Your expertise in communication and problem-solving will play a vital role in enhancing our customers' journey with our e-commerce platform.

Your Responsibilities

• Provide outstanding e-commerce support to French-speaking customers via email, chat, and phone.
• Address and resolve customer inquiries related to orders, payments, and product information promptly.
• Guide customers through the online shopping process, ensuring an enjoyable experience.
• Document all interactions and feedback to contribute to the improvement of services.
• Work collaboratively with team members to enhance customer service processes and share insights.
• Participate in ongoing training to remain informed about product offerings and market trends.

Qualifications

• Fluency in French (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
• Strong customer service skills and the ability to resolve issues effectively.
• Experience in e-commerce support or customer service is preferred, but not required.
• Technical proficiency in navigating online platforms and troubleshooting basic issues.
• A self-motivated individual who can work independently in a remote environment.
• Excellent organisational skills and attention to detail.
• A friendly and approachable demeanor with a strong commitment to customer satisfaction.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel )
• Free Greek Lessons, discounts and other perks