French Customer Service Agent

Support Services Group; Colon (PA); Remote; USD 30,000 - 45,000; Full time

Job summary

A customer service company is hiring French-speaking Customer Service Agents in Colón, Panama. Ideal candidates are fluent in French and English, have at least one year of customer service experience, and are passionate about providing excellent support. This role offers structured training, opportunities for career growth, and a competitive salary with performance-based incentives.

Benefits

Career growth opportunities

Structured training and onboarding

Performance-based incentives

Qualifications

• 1+ year of customer service experience preferred.
• Comfortable navigating multiple systems and working in a fast-paced environment.
• Basic technical skills related to CRM and communication tools.

Responsibilities

• Respond to customer inquiries in French and English via phone, chat, or email.
• Provide accurate product and service information.
• Resolve billing and technical concerns efficiently.

Skills

Fluent in French

Fluent in English

Communication skills

Active listening

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Chat tools

Email

Job description

Overview

Support Services Group (SSG) is hiring French-speaking Customer Service Agents to join our growing team in Colón, Panama. This role is ideal for individuals who are fluent in French and English, have a passion for helping others, and enjoy providing excellent customer support across multiple channels (chat, phone, or email). If you’re solution-oriented, detail-focused, and ready to deliver top-tier service, we’d love to hear from you.

What You'll Do

• Respond to customer inquiries in French and English via phone, chat, or email
• Provide accurate product and service information in a friendly and professional manner
• Resolve billing, technical, or account-related concerns with empathy and efficiency
• Document all interactions in internal systems according to standard operating procedures
• Escalate complex issues as needed while maintaining a positive customer experience
• Meet or exceed performance goals including quality, response time, and customer satisfaction

Who Thrives in This Role

• Fluent in both French and English (spoken and written)
• 1+ year of customer service experience preferred
• Strong communication and active listening skills
• Comfortable navigating multiple systems and working in a fast-paced environment
• Problem-solver who stays calm under pressure
• Basic technical skills (CRM systems, email, chat tools, etc.)
• High school diploma or equivalent required

Why Join SSG?

• Be part of a diverse, inclusive, and supportive team in Colón
• Gain experience supporting international clients and recognized brands
• Opportunities for career growth and professional development
• Structured training and onboarding to set you up for success
• Competitive salary and performance-based incentives

Ready to make a difference in both French and English? Join SSG in Colón and start delivering amazing customer experiences today.