French Bilingual CSR Rep - 100% Remote

TEKsystems; Augusta (ME); Remote; USD 10,000 - 60,000; Full time

Job summary

A third-party Financial Services company is seeking a French bilingual Customer Service Representative for a fully remote position. Responsibilities include making calls to customers regarding insurance details and assisting with problem resolution. The role requires a High School Diploma and 1+ year of customer service experience. This is a contract position lasting 3 months with a pay rate of $16.00/hr.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Paid Time Off (PTO)

Qualifications

• 1+ year of customer service experience required.
• Must have a High School Diploma.
• Ability to type 30 WPM.

Responsibilities

• Call customers to resolve insurance issues.
• Verify insurance details with providers.
• Make up to 14 calls per hour.

Skills

Customer service experience

Ability to type 30 WPM

Comfortable on the phone

Education

High School Diploma

Job description

Overview

Join a third party Financial Services company as a French bilingual Customer Service Representative in a work from home setting.

Responsibilities

• Call auto lease and loan customers who have inefficiencies in their insurance (e.g., cancelled coverage, missed payments, missing documents) to gather information and assist with problem resolution.
• Call on behalf of insurance providers (Capital One, GM, BMW, Audi, Credit Unions, etc.) to verify insurance details and ensure all requirements are met.
• Engage in informative calls only; this role is not sales or collections.
• Make up to 14 calls per hour, with the majority of the day on the phone.
• Verify insurance with agents and upload information to the company’s internal website.
• Leave scripted messages when insurance agents do not answer, based on client-approved scripts.
• This is essentially a contract role with potential transfer to another department or continuation after 2–3 months based on performance.

Main Position Details

• Start: 11/03
• Pay: $16.00/hr
• Training: First 2 weeks, 8:30am–5:00pm CST (classroom training, shadowing, handling calls with listening in)
• Schedule: Must be open to one of the options below
  • Tuesday – Friday 10:30am – 7:00pm CST & Saturday 7:00am – 4:00pm CST
  • Monday – Friday 10:30am – 7:00pm CST
• Location: 100% remote
• Duration: 3-month contract, with potential move to another department based on performance

Qualifications

• High School Diploma
• 1+ year of customer service experience
• Ability to type 30 WPM
• Comfortable being on the phones all day

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 24, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise spans strategy, design, execution and operations to unlock business value. We work with 80,000+ professionals and 6,000+ customers, including many Fortune 500 firms, across North America, Europe and Asia. TEKsystems and TEKsystems Global Services are Allegis Group companies.

Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.