Freight Forwarder, Ocean Import

DSV Road GmbH; Itasca (IL); On-site; USD 30,996 - 42,016; Full time

Job summary

Dsv Air & Sea SAU is looking for a Freight Forwarder in Itasca, IL. The role involves processing ocean import shipments and providing exceptional customer service. Candidates must have at least three years of experience in a customer-focused role and be familiar with domestic and international geography.

The position includes responsibilities like managing import transactions, ensuring regulatory compliance, and creating quotations for shipments. A competitive hourly rate between $22.50 and $30.50 is offered, along with comprehensive benefits.

Qualifications

• Three years of experience in client-facing roles required.
• Extreme attention to detail is essential to predict issues.
• Excellent math skills for calculating freight measurements.

Responsibilities

• Process high-volume complex import and export transactions.
• Ensure excellent customer service while processing shipments.
• Monitor team performance and resolve client concerns proactively.

Skills

Excellent communication skills

Attention to detail

Ability to work under pressure

Familiarity with geography

Education

Three years of experience in a role involving extensive client contact

Knowledge of domestic and international geography

Tools

MS Outlook

Excel

Word

CargoWise One

Job description

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd Itasca, IL

Division: Air & Sea Job Posting Title: Freight Forwarder, Ocean Import Time Type: Full Time

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost‑efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

Duties and Responsibilities

• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
• Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate
• Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co‑workers, and third parties in a clear, concise, and timely manner.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.

Educational background / Work experience

• Three years of experience in a role involving extensive client contact required.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Mathematical Skills

• Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.

Other Skills

• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Preferred Qualifications

• Freight Forwarding experience preferred.
• Prior use of CargoWise One is a definite plus.

Language skills

• English (reading, writing, and verbal)

Computer Literacy

• Computer skills, including frequent prior use of MS Outlook, Excel, and Word

Physical and/or Mental Requirements / Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is: $22.50 - $30.50 / Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.