Freight Forwarder, Air Import

DSV Road GmbH; Itasca (IL); On-site; USD 31,000 - 37,000; Full time

Job summary

DSV Road GmbH in USA (Itasca, IL) seeks a Freight Forwarder to review and process shipment transactions for major accounts and provide proactive customer service. You will act as the primary contact for account contracts and ensure accurate, cost-efficient handling in line with company standards.

Responsibilities include processing import/export transactions, preparing documents, arranging carrier services, and ensuring regulatory compliance.

Qualifications

• Three years of experience with extensive client contact.
• Familiarity with domestic and international geography, including major cities.
• Extreme attention to detail and proactive issue avoidance.
• Ability to stay productive under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Promote excellent customer service and coordinate with other departments and third parties while monitoring service quality.
• Receive, review, and process high-volume import/export transactions, including booking, billing, classifications, and data processing.
• Check warehouse shipments against documents and provide clear handling instructions for each shipment.
• Process bills of lading and communicate handling steps to the team.
• Ensure hazardous materials shipments comply with CFR and applicable regs.
• Create quotations, estimate costs, select carriers, and set margins.
• Review Shipper Export Declaration rejections and government information requests.
• Adhere to domestic/international shipping regulations and communicate changes to clients and team.
• Identify special handling needs and recommend process improvements.
• Monitor client concerns and alert on potential shipping issues.

Skills

Client communication

Attention to detail

Geography knowledge

Stress management

Written and verbal English

Tools

CargoWise One

MS Outlook

Excel

Word

Job description

Job area: Freight Forwarding

Location:USA - Itasca, N Arlington Heights Rd

Summary

The primary duty of a Freight Forwarder is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service. Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment.

Duties and Responsibilities

• Promote positive relationships by ensuring excellent, timely, and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team. Establish detailed profiles and procedures that properly represent import and export processes.
• Receive, review, and process high-volume and/or complex import and export transactions for clients, including booking, billing, classifications, processing data through the Company’s system, and obtaining consular releases as well as other government agency releases as appropriate
• Check shipments in the warehouse as needed to ensure that the shipping documents correspond to the actual shipments.
• Process bills of lading and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the applicable government agencies, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Review and monitor all Shipper Export Declaration rejections, requests for information from clients and any government agency as well as other correspondence.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to clients, co-workers, and third parties in a clear, concise, and timely manner.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within the assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards. Alert clients to special areas of concern or potential problems in the shipping process.

Educational background / Work experience

• Three years of experience in a role involving extensive client contact required.
• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and take the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal.

Mathematical Skills

Excellent math skills, along with the ability to calculate freight measurements, and weight and convert them to international units.

Other Skills

• Familiarity with domestic and international geography including countries and major cities.
• Extreme attention to detail, including the ability to predict and circumvent issues before they occur and taking the proper corrective action.
• Ability to be highly productive while keeping cool under pressure.
• Excellent communication skills, both written and verbal

Function / Market & Industry Knowledge / Business Acumen / Processes

Preferred Qualifications

• Freight Forwarding experience preferred.
• Prior use of CargoWise One is a definite plus.
• English (reading, writing, and verbal)
• Computer Literacy
• Computer skills, including frequent prior use of MS Outlook, Excel and Word

Working Conditions

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The vision requirements of this job include close vision and distance vision.

For this position, the expected base pay range is $22.50– $26.50 per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.