Freelance Zendesk AI Trainer

Toloka AI AG; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A tech company in the United States is seeking a Freelance Zendesk Expert to transform intents into agent steps, define test cases, and create optimal usage processes. The ideal candidate will hold a Bachelor's or Master's degree, have at least 3 years of experience with Zendesk, and possess advanced English skills. This freelance role offers flexibility and the chance to contribute to AI training initiatives.

Qualifications

• Bachelor's or Master's Degree in relevant area.
• Minimum of 3 years of experience with Zendesk.
• Advanced level of English (C1) or above.

Responsibilities

• Review pre-generated intents and sequence agent steps.
• Define test cases including dialogue flow.
• Create a Golden Path for tool usage.

Skills

Zendesk administration

Dialogue flow definition

Test case creation

Adaptability

Advanced English

Education

Bachelor's or Master's Degree in Business Administration

Job description

A company is looking for a Freelance Zendesk Expert - AI Trainer.

Key Responsibilities

• Review pre-generated intents and transform them into a logical sequence of agent steps
• Define test cases including dialogue flow and agent responses
• Create a Golden Path for optimal tool usage by the agent

Required Qualifications

• Bachelor's or Master's Degree in Business Administration or relevant area
• Minimum of 3 years of professional experience with Zendesk admin/configuration
• Experience in setting up ticket forms, triggers, macros, and automation
• Advanced level of English (C1) or above
• Ability to learn new methods and adapt to complex guidelines