Freelance Technical Solutions Engineer

Toloka; United States; Remote; USD 83,000 - 165,000; Full time

Benefits offered by this job

Remote work possible

Hybrid option

Work with AI industry leaders

Flexible schedule

Job summary

Toloka AI is expanding its Technical Solutions Engineers team to ensure correct configuration and deployment of our data-labeling platform for customers worldwide. The role emphasizes clear client communication, hands-on solution building, and close collaboration with the sales and success teams.

We seek a candidate with 3+ years in technical solution engineering or related roles, strong Python abilities, and a keen eye for data quality and scalable pipelines; English fluency (B2+) is essential

Qualifications

• Experience as technical solution engineer, data/system analyst, data scientist or technical project manager.
• Experience building multi-stage solutions and pipelines.
• Python (pandas, numpy, APIs) experience; AirFlow is a plus.
• Understanding of software development basics (version control, testing).
• Knowledge of statistics and data quality metrics.
• Knowledge of ML concepts and LLMs; prompt engineering a plus.
• Ability to communicate with data engineers and developers in the same language.
• Willingness to learn and handle multiple projects in fast-paced environments.
• Proficiency in English (B2+).

Responsibilities

• Analyse customers’ requirements and understand their needs to create value-added projects.
• Support client communications during pre-sales and project execution.
• Cooperate with Sales and Customer Success to ensure top-tier delivery.
• Understand technical language related to AI-centered products.
• Prepare solution designs using Toloka data labeling stack.
• Configure data labeling components and join them into ML training pipelines.
• Conduct experiments to ensure data quality and speed.
• Provide overall technical leadership during project implementation.
• Monitor performance, analyze data for error patterns, and optimize solutions.
• Troubleshoot issues with the support team as needed.

Skills

Python

Data analysis

ML concepts

Prompt engineering

English proficiency

APIs / SDKs

Tools

AirFlow

APIs

SDKs

Job description

Company Intro

At Toloka AI we create data that powers leading GenAI models and innovations. We work with frontier labs, big tech, renowned AI startups, enterprises and non-profit research organizations worldwide. We use a combination of Experts + Crowd + Tech Platform to teach AI models to reason and evaluate their efficacy and safety. We have experts in more than 50 different domains—from doctors and lawyers to physicists and engineers—and boast one of the most diverse global crowds, representing over 100 countries and speaking 40+ languages. We are a well-funded startup with an enviable portfolio of clients including Anthropic , Amazon , Microsoft , Poolside , Recraft , and Shopify.

Recently, we secured strategic investment led by Bezos Expeditions and Nebius Group with participation from Mikhail Parakhin , CTO of Shopify and board advisor to leading GenAI companies, who now serves as our Chairman of the Board. Our remote-first team is globally distributed around the world: USA , UK , the Netherlands , Israel , Czech Republic , Serbia , and more.

About position

Technical Solutions Engineers play a key role in our company, ensuring the top-level delivery of our product, its correct configuration and deployment to solve our customer’s needs and give them a great experience working with us

We are looking for a person with more than 3 years of solid technical background , who’s comfortable working in technical environments, solving data-related tasks using Python. You should also be a good communicator, able to engage with our customers directly and work in cooperation with our commercial team.

Responsibilities

There are 3 main tracks of responsibilities in this position:

1. Client-facing Communication

• Analyse customers’ requirements and understand their needs to create the project that will bring value to them;
• Support communications with clients during the pre-sales/project execution process and help formulate requirements and expectations from projects/solutions;
• Cooperate with the Sales and Customer Success teams to ensure top-tier delivery of our product;
• Understand technical language due to the nature of our AI-centered product.

2. Solution building & delivery

• Prepare solution design with an optimal usage of Toloka data labeling stack;
• Configure data labeling components and join them into automatic pipelines for various ML training purposes;
• Conduct experiments ensuring the pipeline designed is delivering the data of desired quality and with the desired speed;
• Provide overall technical leadership during projects implementation.

3. Solution maintenance

• Monitor the solutions’ performance and react to alerts and incidents;
• Analyse data to find error patterns and improve the solution’;
• Continuously work on the solution optimisation utilizing new technologies and approaches;
• Troubleshoot any process/technical issues in cooperation with the support team as needed.

Requirements

• Experience as technical solution engineer, data/system analyst, data scientist or technical project manager.
• Experience in creating and understanding complex solutions, building pipelines with multiple stages and thinking critically;
• Experience in Python (pandas, numpy, using API, SDKs etc.). Experience with AirFlow is a big plus;
• Understanding of basic software development principles, including version control, testing etc;
• Knowledge of basic statistics, understanding of data quality metrics (accuracy, precision, recall, f1 etc.);
• Knowledge of general ML concepts, general understanding of LLMs in particular. Experience in prompt engineering is a big plus;
• Confidence to communicate with data engineers and developers from leading tech companies in the same language;
• Interest in continually learning and developing your knowledge and understanding of crowdsourcing/data science;
• Familiarity with fast-paced environments where you manage multiple projects and handle large amounts of data, sometimes outside regular office hours.
• Proficiency in English ( B2+ )

Would be nice to have

• Experience working on crowdsourcing and/or machine learning projects.

What we can offer

• You’ll have the opportunity to work on highly innovative, projects at the leading edge of AI development, and work with a genuinely dedicated and dynamic team of experts.
• You’ll also be working on projects with customers that are AI industry leaders and household names.
• You’re welcome to work remotely or in a hybrid way. You will also have some opportunity to create your work schedule with your manager.
• We’re currently seeking people who are interested to join us on a freelance full-time basis.