Freelance ServiceNow Expert - AI Trainer

Mindrift; Michigan; Remote; USD 60,000 - 80,000; Part time

Job summary

A technology company is seeking an AI Tutor in ServiceNow for a freelance remote role. Responsibilities include reviewing intents, defining dialogue flows, and creating optimal agent behaviors. Candidates should have a relevant degree and at least 3 years of experience, with advanced English proficiency. This is a part-time opportunity with competitive pay up to $50/hour.

Benefits

Flexible work schedule

Competitive rates up to $50/hour

Experience on advanced AI projects

Qualifications

• Minimum of 3 years of professional experience.
• Experience in setting up ticket forms, triggers, and automation in ServiceNow.

Responsibilities

• Review pre-generated intents and transform them into logical agent steps.
• Define test cases for dialogue flow and responses.
• Create optimal sequences for agent behavior.

Skills

Advanced English (C1)

Experience in ServiceNow configuration

Ability to learn quickly

Education

Bachelor’s or Master’s Degree in Business Administration

Job description

Overview

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates.

At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI.

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills.

What we do

The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About the Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in ServiceNow, you’ll have the opportunity to collaborate on these projects.

This is a freelance role for a project, and your typical tasks may include:

• Review pre-generated intents and transform them into a logical sequence of agent steps;
• Define a test case: dialogue flow (user request, intermediate steps, agent’s final response);
• Create a Golden Path: the optimal sequence of tools the agent should invoke;
• Write User Agent instructions to ensure consistent and correct automated behavior.

How to get started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications.

Qualifications

• You have a Bachelor’s or Master’s Degree in Business Administration or any relevant area.
• You have a minimum of 3 years of professional experience.
• Level of English is advanced (C1) or above.
• Setting up ticket forms, triggers, macros, and automation
• Managing groups, roles, and permissions
• Configuring multiple departments or business units within a single ServiceNow instance (multi-brand / multi-department setup).
• You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.
• Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

Why this freelance opportunity might be a great fit for you?

• Get paid for your expertise, with rates that can go up to $50/hour depending on your skills, experience, and project needs.
• Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.
• Work on advanced AI projects and gain valuable experience that enhances your portfolio.
• Influence how future AI models understand and communicate in your field of expertise.