Free People Product Flow Manager

Free People; Richmond (VA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement plan

Job summary

Free People in Richmond, VA is seeking a Product Flow Manager to lead back-of-house operations and ensure smooth product flow from receipt to floor placement. You will also support customer experience by maintaining an engaging store environment and omni-channel processes.

The role emphasizes brand ambassador responsibilities, leadership in daily operations, and collaboration with leadership to optimize inventory and shipping workflows. A hands-on, flexible leader is ideal.

Qualifications

• Love for the FP brand.
• 1+ years store leadership experience.
• Team player mindset.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects company values to create engaging visual experiences.
• Leads as manager-on-duty, driving zone engagement and prioritizing customer experience.
• Delivers seamless omni-channel shopping flow to floor and elevates customer engagement.
• Oversees stock-to-sales process from receiving to productivity and brand standards.
• Manages back-of-house organization, communicates shipment, restock, and inventory.
• Supports loss prevention and inventory prep during heavy workloads.
• Supports opening/closing, store standards, restocking, and IT issues.
• Maintains visually compelling store and coordinates transfers and omni processes.
• Leads shipment process with UPS/USPS and records receiving paperwork.
• Leads product flow including receipt, processing, tagging, and floor prep.
• Upholds safety, inventory accuracy, and policy compliance.
• Fosters inclusive culture and open dialogue.
• Communicates daily with leadership on supply needs and damages.
• Provides shipment trend insights to Store Manager and Asst Managers.

Skills

Brand affinity

Store leadership

Team player

Flexible hours

Growth mindset

Job description

Location

This position is located at 11800 W Broad Street, Richmond, Virginia, 23233 United States

Role Summary

A Product Flow Manager leads the back of house operations and maintains the flow of product from receipt to placement. Responsibilities also include supporting the customer experience to achieve an engaging and inspiring store environment.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Actively participates as the manager-on-duty by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Delivers a seamless, multi-channel shopping experience through expertise in omni systems and applications to efficiently get the product to the floor and elevate customer engagements

Leadership + Team Management

• Leads the stock-to-sales processes which includes receiving of shipment to meet productivity standard and brand expectations
• Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
• Demonstrates loss prevention awareness through assisting markdowns and transfers; actively supports the heavy workload prepping and executing inventory

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and IT issues
• Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns, and omni processes
• Collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries and send sales; maintains a record for all receiving paperwork for store’s inventory integrity
• Leads product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies
• Provides insight related to the shipment trends and new receipts to Store Manager and Assistant Managers

Role Qualifications

• Love for the FP brand
• 1+ years store leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $21.00 - USD $22.00 /Hr.