Free People Assistant Store Manager

Free People; Skokie (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Free People is seeking an Assistant Store Manager in Skokie, IL to support selling, service, and operations in a dynamic fashion environment. You will lead by example, develop team members, and partner with leadership to maintain an engaging store presence.

You will drive customer relationships, manage in‑store and online order flow, and ensure visual standards while supporting scheduling and payroll. This role offers growth opportunities and a comprehensive benefits package.

Qualifications

• Loves the FP brand and demonstrates customer‑centric selling.
• Minimum 1+ years in store leadership or supervisory role.
• Able to work nights, weekends and holidays as needed.
• Desires growth within the organization.

Responsibilities

• Lead the team to prioritize customer service and styling to drive store metrics.
• Act as manager‑on‑duty, driving engagement across zones and interpersonal accountability.
• Assist in recruiting, hiring and onboarding to build bench strength.
• Oversee daily operations: sales forecasting, scheduling, payroll, and zone charts.
• Ensure omni‑channel orders are processed timely and maintain visuals.
• Uphold safety, inventory accuracy and loss prevention.

Skills

Brand loyalty

Store leadership

Team collaboration

Flexible hours

Willingness to learn

Job description

Location

This position is located at 4905 Old Orchard Ctr, Skokie, Illinois, 60077 United States

Role Summary

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications

Leadership + Team management

• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection

Visual + Business Operations

• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
• Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Role Qualifications

• Love for the FP brand
• 1+ years store leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $24.00/Hr.