Free People Assistant Store Manager

Free People; Walnut Creek (CA); On-site; USD 37,195 - 39,950; Full time

Benefits offered by this job

Employee discounts

Medical, dental, vision coverage

Retirement savings plan

Job summary

Free People in Walnut Creek, California is seeking an Assistant Store Manager to support selling, service and operations in an engaging store environment. You will help develop others, work with leaders, and ensure store operations and visual standards are maintained.

The role emphasizes brand experience, team leadership, scheduling and payroll, and seamless omni-channel order processing to drive store profitability.

Qualifications

• 1+ years store leadership experience.
• Ability to work flexible hours including nights, weekends and holidays.
• Love for the FP brand and customer service excellence.
• Proactive, eager to learn and grow within the organization.
• Ability to work as part of a collaborative team.

Responsibilities

• Guide the team to prioritize customer service and styling to drive store metrics.
• Act as manager-on-duty, driving engagement and a collaborative selling environment.
• Support recruiting, onboarding, and retention of top talent.
• Manage daily operations, scheduling, payroll, and visual standards.
• Ensure omni-channel order processing and inventory accuracy.

Skills

Store leadership

Team player

Flexible hours

Brand passion

Customer service

Job description

Location

This position is located at 1181 Broadway Plz, Walnut Creek, California, 94596 United States

Role Summary

The Assistant Store Manager supports the selling, service, and operations of the store to achieve an engaging and inspiring environment. This can include development of others, collaborating with key partners, and supporting store operations and visual needs.

Role Responsibilities

Brand Experience

• Acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer in an authentic way
• Delivers a seamless, omni-channel shopping and event experience through understanding and utilization of MPOS, POS, and customer service applications

Leadership + Team management

• Guides the team to prioritize the customer service and styling recommendations to drive metrics and achieve store goals; provides employees with timely and specific feedback to create a culture of action and accountability
• Participates as the manager-on-duty by driving engagement in each zone through communication, adaptability, and fostering a collaborative selling environment; exhibits strong decision-making and multi-tasking capabilities
• Supports the Store Manager in recruiting, hiring, and retaining top talent to build bench for the store; facilitates thoughtful onboarding for all new hires to drive a strong brand, customer and store connection

Visual + Business Operations

• Sustains daily operating standards by taking an active role in assessing sales forecasting and supporting scheduling and payroll to ensure an effective daily zone chart
• Utilizes company tools to analyze business opportunities within product placement, outfitting, and stock levels
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and responds to interoffice communication while ensuring important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, visual priorities, and brand messaging through daily meetings with the team
• Provides global insight related to the customer experience regarding product and presentation and shares feedback with the Store Manager
• Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team's personal growth

Role Qualifications

• Love for the FP brand
• 1+ years store leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $27.00 - USD $29.00 /Hr.