Freddy's Assistant Manager

Freddy's Frozen Custard & Steakburgers; Winterville (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Freddy's Frozen Custard & Steakburgers is seeking an Assistant General Manager to drive guest satisfaction, develop the team and grow the business. You will partner with management to maintain a clear strategic vision, coach staff, hire and train effectively, and ensure high standards of food execution and service in a fast-paced setting.

The ideal candidate has leadership experience, a track record of improving guest experiences, and the ability to manage performance data, schedules and

Qualifications

• Prior restaurant management or leadership role with a successful history of quality Guest Service, Team Building and Development of people.
• Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement.
• Aptitude towards learning, coaching and teamwork; ability to motivate, train and hold responsible a diverse staff in a fast-paced environment.
• Strong attention to detail and quality standards while managing time and priorities efficiently.
• Ability to communicate effectively with guest and team members.
• Proficient in typical desktop software programs.
• Experience in setting and maintaining inventory, schedules, use of spreadsheets, labor management and knowledge of P&L's is desired.
• Always focused on profits and sales growth.

Responsibilities

• Lead guest relations and oversee service quality across shifts.
• Develop and mentor staff, driving engagement and performance.
• Collaborate with management to execute growth strategies and build a strong culture.
• Assist in hiring, training and retaining team members for consistent execution.
• Ensure accurate financial tracking and reporting to support profitability.
• Model and enforce standards for hospitality, cleanliness and speed of service.
• Communicate clearly with guests and team to resolve issues quickly.
• Maintain inventories and scheduling to optimize labor and efficiency.

Skills

Guest Service

Team Leadership

Coaching

Communication

Attention to Detail

Time Management

P&L Knowledge

MS Office

Job description

Freddy's is looking for managers who are passionate about guest relations, employee development and business growth.

Seeking an Assistant General Manager candidate with an understanding of sales, profits, and guest satisfaction. Ideal candidate will work closely with the management staff to maintain a strategic vision for the future of the restaurant while developing a culture that ensures great execution of food and service by the staff. Experience in hiring, training, and retaining employees is a plus. Candidate will have also demonstrated leadership skills, including coaching, directing, and motivating the team. A minimum of 1 year of experience as a shift lead or manager in full service, casual dining or quick service restaurant is a requirement.

Provide a fun, fast paced and fulfilling work environment for team members with interest in development of self and team members to meet long term growth goals. If you have a dynamic personality and a strong passion for serving high-quality food with a smile, then Freddy’s is the place for you! Growth opportunities are available to candidates who demonstrate pride, service

and that attention to detail that makes Freddy’s successful.

Required Skills and Experience:

• Prior restaurant management or leadership role with a successful history of quality Guest Service, Team Building and Development of people
• Experience in financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement
• Aptitude towards learning, coaching and teamwork; ability to motivate, train and hold responsible a diverse staff in a fast-paced environment
• Strong attention to detail and quality standards while managing time and priorities efficiently
• Ability to communicate effectively with guest and team members
• Proficient in typical desktop software programs
• Experience in setting and maintaining inventory, schedules, use of spreadsheets, labor management and knowledge of P&L's is desired
• Always focused on profits and sales growth

Physical Requirements (including but not limited to):

• Available to work a variety of hours to include days, nights, and weekends and within the metro area applying.
• Must be able to work up to a 10-hour shift while standing or walking to perform essential functions.
• Will be required to lift up to 40 pounds during the course of a workday.
• Will require bending, stooping, and occasional use of a ladder.

Freddy's Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. It was named in honor of Bill and Randy's father. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.