Fraud Specialist Surveillance - Part Time

SMGHA Nevada, LLC; United States; On-site; USD 60,000 - 95,000; Full time

Job summary

Palms Casino Resort in Las Vegas seeks a Fraud Specialist to pro-actively monitor, audit and investigate areas of Food & Beverage, Retail, Clubs, Special Events and Concert Venues for theft and loss impacting profitability.

The role supports building cases for the Surveillance Manager and ensures daily/weekly/monthly POS report reviews, collaborating with a team to identify exposure and prevent loss across the property.

Qualifications

• High School Diploma or GED required.
• Loss prevention and casino gaming experience preferred.
• Ability to build cases and liaise with outside law enforcement when necessary.
• Ability to write executive-ready reports.
• Working knowledge of POS systems, fraud, theft and inventory control.
• Ability to analyze financial and POS reports and non-traditional data from events and venues.
• Proficiency in E-Connect required.
• Intermediate MS Word/Excel/Outlook and LMS skills.
• Strong investigative skills with online research abilities.

Responsibilities

• Initiate new investigations under the Surveillance Manager and keep the Manager informed.
• Review ongoing fraud cases and document for accuracy.
• Collaborate with the Fraud Team to identify exposure through loss, fraud or theft.
• Conduct POS audits and investigations via audits, data mining and integrity checks.
• Ensure POS reports are reviewed daily, weekly and monthly.
• Assist in building cases for prosecution and liaise with law enforcement as needed.
• Coordinate with the Surveillance Manager on matters needing further attention.
• Monitor all areas of the property for potential loss and report appropriately.
• Work with Surveillance Technicians to ensure coverage of POS terminals and risk areas.
• Perform other duties as assigned.

Skills

Fraud investigations

Loss prevention

Data analysis

Report writing

English communication

Surveillance collaboration

Education

High School Diploma or GED

Tools

E-Connect

Microsoft Word

Microsoft Excel

Microsoft Outlook

LMS

Micros Simphony

Job description

The Fraud Specialist Surveillance pro-actively monitors, audits and investigates all areas of Food & Beverage, Retail, Clubs, Special Events and Concert Venues for theft and loss that affects the profitability of Palms Casino Resort Las Vegas and its partners. This position will assist in building cases for the Manager Surveillance to present to Departmental Management and Human Resources. This position also requires ensuring the Point-of-Sale reports are occurring daily, weekly and monthly.

Core Responsibilities

• At the direction of the Surveillance Manager, will initiate new investigations while keeping the Manager informed.
• Reviews ongoing fraud investigation cases and documents for accuracy.
• Proactively collaborates with other Fraud Team Members assigned to monitor all areas of the property to identify potential exposure through loss, fraud and/or theft.
• Conducts Point of Sale audits and investigations by uncovering performance issues and theft through the assignment of audits, data mining and integrity checks.
• Ensures the review of Point-of-Sale reports are occurring daily, weekly and monthly.
• Supports the Surveillance Manager in building cases for eventual prosecution and may act as a liaison to outside law enforcement (GCB and Metro).
• May act as a contact for the District Attorney or Attorney General’s office.
• Assists in documenting and updating records to show how integrity check funds are allocated for investigations.
• Coordinates with the Surveillance Manager when a matter is discovered which needs further investigation or attention as appropriate.
• Always monitors all areas of the property, identifying potential exposure to loss, fraud and/or theft and reporting them to the appropriate individual or entity for proper resolution.
• Works with the Surveillance Technicians to ensure proper coverage of Point-of-Sale terminals and other areas at risk of fraud or theft.
• Other duties as assigned.

Qualifications

• High School Diploma or General Education Development (GED) required.
• Loss prevention and casino gaming experience preferred.
• Ability to build cases and liaison with outside law enforcement, when necessary.
• Ability to write effective, executive ready reports.
• Working knowledge of Point-of-Sale systems, fraud, internal-external theft, and inventory control.
• Ability to analyze financial and Food & Beverage reports and to analyze non-traditional data from Special Events, Concerts, Retail, and Club operations.
• Proficiency in E-Connect is required.
• Intermediate skills in Microsoft Word, Excel, Outlook, LMS, Micros Simphony or equivalent programs.
• Strong internet based investigative skills including researching across social media platforms.
• Ability to view Surveillance footage and find conclusive supporting video facts.
• Ability to read, write and communicate verbally in English.
• Must communicate effectively in one-on-one, small group, and large group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent, and to interpret data from graphs.
• Full knowledge and ability to comply with company and department rules, policies and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed around property or in an office environment. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. Prolonged sitting and mobility. Bending and reaching. Transporting, pushing, pulling, and maneuvering items weighing up to 25 lbs. Eye/hand coordination. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Ability to distinguish letters, numbers, colors and symbols. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. Work varied shifts, including weekends and holidays, where needed.

Equal Opportunity Employer

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today! At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first. Join our team and be part of something special!