Fraud Specialist

Texans Credit Union; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texans Credit Union seeks a Fraud Analyst to proactively gather data, analyze fraud trends, and respond to detected cases with preventive actions to minimize losses. You will review daily activity, mitigate risk, and train branch staff to uphold strong fraud controls.

In this role within the Fraud Services Department, you’ll support colleagues, handle escalating inquiries, and stay current on evolving fraud trends in financial services while delivering quality member service.

Qualifications

• Knowledge of BSA/AML rules and regulations.
• Proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe.
• Strong verbal and written communication skills.
• Strong time management skills to handle high volume of work.
• Problem solving and analytical skills.

Responsibilities

• Track, investigate and respond to fraudulent activity reports and cases.
• Review fraud alerts for identity theft, account abuse, and other fraud.
• Review new accounts and loans for potentially fraudulent activity.
• Assist staff and members via Support Line and escalated calls.
• Suggest enhancements to controls and processes to reduce fraud risk.
• Back up other fraud team members and participate in ongoing training.

Skills

BSA/AML knowledge

Microsoft Office

Communication skills

Time management

Analytical skills

Education

High school diploma or GED

Job description

Description

Position Purpose and Objectives

Under general supervision, this position proactively gathers data to analyze and track fraud trends. This role responds to cases that are referred, detected or reported and recommends and implements preventive and detective actions to minimize and prevent losses. In addition, this position reviews daily reports to detect fraudulent activity, takes mitigating action to reduce fraud losses and trains branch staff. Employee provides quality member service to internal staff and our members that meets and exceeds expectations and serves as backup in other areas of the Fraud Services Department.

Major Duties and Essential Functions

• Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
• Track, investigate and respond to fraudulent activity reports, referrals or cases detected.
• Review and process fraud alerts for identify theft, account abuse, debit card fraud, check kiting, and investigate employee violations. Fraud handled by the department includes but not limited to; check, ACH, loan, new account and other types of fraud.
• Review new accounts and loans for potentially fraudulent activity to prevent and mitigate fraud losses.
• Assist internal staff and members by answering Support Line telephone calls.
• Assist in the review of operational controls and recommend enhancements to processes in an effort to reduce potential fraud and abuse.
• Assist management with escalated member service calls related to fraud.
• Report suspicious activity to the BSA team that possibly warrants the filling of a SAR.
• Complete annual e-learning plan, attend external fraud training, and maintain knowledge of current and emerging fraud trends within the financial industry.
• Serve as back up to other members of the fraud team; various tasks and responsibilities as needed.
• Perform other duties as required

Positions directly supervised:

None

Requirements

Specific knowledge, skills, and abilities required for this position:

• Knowledge of BSA/AML rules and regulations
• Proficiency with Microsoft Office (Outlook, Word, and Excel) and Adobe
• Strong verbal and written communication skills
• Strong time management skills to handle high volume of work
• Problem solving and analytical skills

• Consistency in following company policies and procedures
• Ability to develop and maintain good relations with members, co-workers and vendors

Education:

High school diploma or GED

Experience:

Minimum of 1-3 years of experience in a fraud prevention role.

Minimum of 1-3 years’ experience in the financial services industry.