Fraud Risk Management & Operations (FRMO) Analyst I

Pathward; United States; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Pathward is a hybrid, remote-office company focused on fraud detection and financial inclusion. The role handles first-line review, triage, and disposition of fraud alerts for accounts, cards, and services, performing end-to-end investigations and documenting findings for regulators and QA.

You will review monitoring reports, establish activity profiles, perform triage decisions, and coordinate with BSA/AML for SAR/CTR filings, documenting outcomes in Actimize and spreadsheets.

Qualifications

• High School Diploma or equivalent.
• Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
• Attention to detail and accuracy in transaction analysis and documentation.
• Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
• Strong written and verbal communication skills.
• Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
• Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.

Responsibilities

• Reviews and triages fraud alerts and monitoring reports across assigned populations to identify unusual activity.
• Establishes expected activity profile and compares observed vs. expected activity.
• Makes a triage determination and escalates as needed.
• Conducts end-to-end fraud case investigations with data across systems to confirm or rule out fraud.
• Prepares and refers SAR- and CTR-eligible activity to BSA/AML Operations for filing.
• Documents all review activity in Actimize and tracking spreadsheets.
• Escalates SAR-eligible indicators same business day.
• Answers inbound and returns outbound calls related to fraud monitoring and cardholder verification.
• Maintains service levels and QA standards.

Skills

Fraud analysis

Case investigations

Attention to detail

Communication

Education

High School Diploma

Tools

Actimize

BSA/AML systems

Job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for the first-line (Level 1) review, triage, and disposition of fraud alerts and monitoring reports, as well as the investigation and disposition of fraud cases, to detect, prevent, and elevate fraudulent and unusual activity involving Pathward accounts, cards, and services, in accordance with the Enterprise Fraud Risk Management Program and applicable procedures. Analyzes customer and transactional activity across multiple monitoring populations, product types, and fraud typologies; conducts end-to-end case investigations; executes card actions to mitigate loss; and documents findings to a standard sufficient for regulatory, audit, and quality-assurance review. Performs the full range of Case Analyst investigative duties with the exception of Suspicious Activity Report (SAR) and Currency Transaction Report (CTR) filings, which are referred to and completed by BSA/AML Operations. Refers potentially suspicious activity for SAR consideration and escalates matters warranting specialized handling.

What You Will Do:

• Reviews and triages fraud alerts and monitoring reports across assigned populations (e.g., Velocity Foreign Non-Travel (VFNT), ACH Monitoring, Visa/MasterCard authorizations (VRM/FRM), Potential Fraud (Pfraud), CAMS, Multiple Address/Phone/SSN, Prohibited Countries, and closed-account reviews) to identify and detect unusual or potentially fraudulent activity.
• Establishes the expected activity profile for the account and product, compares observed versus expected activity, and identifies patterns consistent with known fraud typologies.
• Makes and documents a triage determination — resolve at review level, consolidate into an existing case, take immediate card action, or advance to full case investigation.
• Conducts end-to-end fraud case investigations, gathering and analyzing account, transaction, device, and relationship data across systems to confirm or rule out fraud, quantify exposure, and reach a supported disposition.
• Performs the full range of Case Analyst investigative duties — including case build-out, evidence gathering, narrative documentation, and case closure.
• Prepares and refers SAR- and CTR-eligible activity, with supporting documentation, to BSA/AML Operations for filing consideration and completion.
• Executes card actions (block, unblock, close, reissue) on Pathward Managed cards and submits Action Requests for Sponsorship cards through the established process, documenting the basis, date, and system used.
• Documents all review activity, analysis, and dispositions in Actimize and applicable tracking spreadsheets, clearly and at the time the step is performed, to a standard understandable by a regulator, auditor, or QA reviewer.
• Escalates SAR-eligible, immediate-attention, terrorist-financing, human-trafficking, or imminent-loss indicators same business day per the escalation procedures and prepares referral information for BSA/AML Operations.
• Answers inbound and returns outbound calls related to fraud monitoring, card status, and cardholder verification, completing required after-call documentation.
• Maintains service levels (SLAs), production, and quality standards for assigned workstreams in accordance with policies, procedures, and compliance requirements.
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent.
• Typically requires less than two years of related experience. Exposure to fraud, payments, banking operations, or customer service required.
• Attention to detail and accuracy in transaction analysis and documentation.
• Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
• Strong written and verbal communication skills.
• Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
• Foundational understanding of fraud red flags and typologies (e.g., account takeover, first-party fraud, card-not-present fraud) preferred.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $17.25 hourly – $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Pathward is an equal employment opportunity employer and considers candidates for roles without regard to their race, sex, national origin, ethnicity, age, disability or any other category protected by law.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.