Fraud Risk Analyst — Investigations & Risk (Hybrid)

Dexian; Atlanta (GA); Hybrid; USD 41,000 - 44,000; Full time

Job summary

Dexian is seeking a Fraud Risk Analyst for a 12-month contract in Atlanta, GA. The role is hybrid and paid hourly, with a pay range of $30 to $31.77 per hour.

Ideal candidates hold a bachelor’s degree in finance, accounting, criminal justice, or risk management and have 2+ years in a call center focused on financial risk or fraud. Responsibilities include deep-dive investigations of merchant accounts, identifying fraud patterns, maintaining SOP-aligned documentation, and collaborating to improve

Qualifications

• Bachelor’s degree in finance, accounting, criminal justice, or risk management preferred.
• Certified Fraud Examiner (CFE) certification is a plus.
• 2+ years of experience in a call center focused on financial risk, fraud prevention, or fintech.
• Strong commitment to customer service and empathy.
• Excellent SLA and performance metric prioritization.
• Proficient with G-Suite; experience with Salesforce, LexisNexis, or fraud platforms.

Responsibilities

• Investigate 50+ inbound inquiries daily, resolving fraud alerts and financial discrepancies.
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk trends.
• De-escalate high-stakes conversations with merchants, delivering resolution-based outcomes.
• Maintain meticulous case documentation in line with SOPs.
• Collaborate with cross-functional teams to report fraud trends and optimize risk tools.
• Navigate multiple systems in real time to assist merchants.

Skills

Fraud detection

Customer service

Analytical thinking

Operational multitasking

Education

Bachelor's degree in Finance/Accounting/Criminal Justice/Risk Management

Tools

Salesforce

LexisNexis

Fraud platforms

Job description

Dexian is seeking a Fraud Risk Analyst for a 12-month contract in Atlanta, GA. The role is hybrid and paid hourly, with a pay range of $30 to $31.77 per hour.

Ideal candidates hold a bachelor’s degree in finance, accounting, criminal justice, or risk management and have 2+ years in a call center focused on financial risk or fraud. Responsibilities include deep-dive investigations of merchant accounts, identifying fraud patterns, maintaining SOP-aligned documentation, and collaborating to improve