Fraud Quality Control Officer - QA & Compliance, 401(k) Match

Global Credit Union; Anchorage (AK); On-site; USD 63,000 - 113,000; Full time

Benefits offered by this job

Short-term incentives

Medical, dental and vision insurance

Job summary

Global Credit Union is seeking a Fraud Quality Control Officer to perform quality reviews across Fraud Operations and Dispute Resolution. The role focuses on testing, reporting, and ensuring compliance with policies and procedures while preserving a high standard of member service.

The position requires SME knowledge of the processes, ability to prepare review plans, and collaboration with management. Applicants should have strong communication skills and experience in quality control or

Qualifications

• Education: High school graduate or equivalent.
• Experience in Quality Control, Quality Assurance, Compliance Testing, or Auditing preferred.
• Must communicate clearly in writing and orally; familiarity with financial transactions is helpful.

Responsibilities

• Possess SME knowledge of Fraud Operations and Dispute Resolution processes.
• Prepare testing plans and scripts for review by pillar management.
• Review testing samples to ensure adherence to policy and procedures.

Skills

Quality control

Compliance testing

Root cause analysis

Problem solving

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Visio

Job description

Global Credit Union is seeking a Fraud Quality Control Officer to perform quality reviews across Fraud Operations and Dispute Resolution. The role focuses on testing, reporting, and ensuring compliance with policies and procedures while preserving a high standard of member service.

The position requires SME knowledge of the processes, ability to prepare review plans, and collaboration with management. Applicants should have strong communication skills and experience in quality control or